Top questions

Operation system

System update Operation system App manager Firmware installation

Power, Battery & Heating

Charge consulting Heating Power consumption Battery Charging issue

Products

Y17 V15 Pro & V15 V11 & V11i Y91i TWS 2 ANC & TWS 2e

Find my phone

System features

Screenshots & Screen recording Most-used system features Jovi Game mode Other system features Smart motion

Privacy & Security

Face Access Lock screen password System Security Fingerprint App lock File safe FBE Encryption Rejection

Network & Communication

Network settings VoLTE & iRoaming Network issues SIM card Phone communication Messages communication

Connectivity

USB connectivity Wireless connectivity Location Bluetooth connectivity

Storage & File Manager

SD card System storage File Manager OTG

Camera & Albums

Camera issues Camera settings Camera features Videos Albums features Albums issues

Warranty

Warranty Policy E-warranty card After-sales service

i Theme & Desktop

Theme Font Desktop Lock screen style Widget Wallpaper

Hardware

Water & Liquid Internal Hardware Screen External Hardware Others

Sound & Vibration

Earphone Ringtone settings Sound issues Sound settings Ringtone issues Vibration

System apps

Most-used system apps Input method Google apps Email Other system apps

Phone & Contacts & Messages

Phone settings Contacts Phone issues Messages settings Messages issues

vivo & Google account

vivo account Google account

System settings

Other system settings Date, Time & Language Developer options Display, Brightness & Auto-lock

Status bar and notification

Notification settings Status bar Indicator & Flash Notification issues

Music & Video

Music Hi-Fi & Audio Video

Lag & Stuck

Stuck Lag

Backup & vivoCloud

Purchase consulting

Personal Hotspot & Wi-Fi

Personal Hotspot Wi-Fi

Third-party apps

Other third-party apps Social media apps

Where can I find the serial number(SN code)?

How to check the specifications of my phone?

What should I do if "IMEI code is invalid" displays on my phone?

Where can I find SAR?

Does vivo phone support FCC certification?

vivo

Welcome to vivo Support

Where can I find the serial number(SN code)?

How to check the specifications of my phone?

What should I do if "IMEI code is invalid" displays on my phone?

Where can I find SAR?

Does vivo phone support FCC certification?