Top questions

Operation system

System update Firmware installation App manager Operation system

Find my phone

Privacy & Security

Lock screen password File safe System Security Fingerprint Rejection Face Access App lock FBE Encryption

Themes & Desktop

Theme Wallpaper Desktop Font Lock screen style Widget

Storage & File Manager

SD card File Manager System storage OTG

System features

Screenshots & Screen recording Jovi Smart motion Game mode Most-used system features Other system features

vivo & Google account

vivo account Google account

Power, Battery & Heating

Battery Charge consulting Power consumption Heating Charging issue

Network & Communication

Network settings VoLTE & iRoaming SIM card Network issues Messages communication Phone communication

Camera & Albums

Camera settings Albums issues Camera features Camera issues Albums features Videos

Status bar and notification

Notification settings Notification issues Status bar Indicator & Flash

Backup & vivoCloud

Connectivity

USB connectivity Bluetooth connectivity Wireless connectivity Location

Sound & Vibration

Sound issues Ringtone settings Sound settings Ringtone issues Earphone Vibration

Phone & Contacts & Messages

Messages settings Phone settings Contacts Phone issues Messages issues

Products

V15 Pro & V15 Y17 Chinese phones NEX Dual Display Edition Y30 X80 & X80 Pro V25 Pro V25

System apps

Most-used system apps Google apps Input method Email Other system apps

System settings

Display, Brightness & Auto-lock Other system settings Date, Time & Language Developer options

Personal Hotspot & Wi-Fi

Personal Hotspot Wi-Fi

Hardware

Water & Liquid Screen Internal Hardware Others External Hardware

Warranty

E-warranty card Warranty Policy After-sales service

Lag & Stuck

Lag Stuck

Music & Video

Music Hi-Fi & Audio Video

Third-party apps

Social media apps Other third-party apps

User Guide

Purchase consulting

vivo Privacy Terms for After-sales Service

vivo Privacy Terms for After-sales Service Conditions de confidentialité de vivo relatives au Service après-vente Termos de Privacidade da vivo do Serviço de pós-vendas

My phone frequently reboots. What should I do?

What should I do if my device cannot be powered on?

My phone is stuck on vivo logo interface. What should I do?

What should I do if my phone switches on/off suddenly?

My phone is stuck. What should I do?

Why does my phone itself operate without any touch?

Will vivo phone is powered off automatically when the temperature is too high?

Will vivo phone be powered off automatically when the temperature is too low?

My phone is powered on slowly. What should I do?

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