vivo Opens Its Largest Experience & Service Center to Date in East Africa

vivo has opened its largest Experience & Service Center to date in East Africa at Thika Road Mall (TRM) in Nairobi, marking the company's third store opening in Kenya this year.

The new 1,600-square-foot center brings vivo's product experience and after-sales services together in one location, giving customers in the Thika Road area easier access to vivo smartphones, accessories, repairs and customer support.

The opening was attended by customers, members of the TRM management team and vivo Kenya leadership. Among those present were Mr. Jeams Gan, Country Head of Logistics and After Sales at vivo, and Ms. Rita Duan, Head of Brand Shops in Kenya. TRM was represented by its CEO, Mr. Anand, and Head of Operations, Mr. Altaf.

The new Experience & Service Center is designed to give customers a simple way to explore vivo products, make purchases and access after-sales support under one roof. The store also provides a dedicated space where customers can learn more about vivo devices before making a purchase.

The choice of TRM adds to vivo's growing retail presence in Nairobi. Located along the Thika Road corridor, the mall serves a large and growing population in the surrounding areas and gives customers an alternative to travelling into Nairobi's central business district to access vivo products and services.

Speaking at the opening, Evans Orwa, Country Brand Shop Chief Operations Manager at vivo Kenya, said the new center will help the company serve more customers while making its products and services easier to access.

"We want our customers to have easier access to vivo products and reliable after-sales support. The opening of the TRM Experience & Service Center gives us an opportunity to serve customers in this part of Nairobi from one location, where they can explore our products, make purchases and access service support."

The opening of the TRM center forms part of vivo's continued expansion of its physical retail and service network in Kenya. By bringing sales and after-sales support together, the company aims to give customers a more complete experience beyond the point of purchase.

The new vivo Experience & Service Center at Thika Road Mall is now open to customers.

About vivo

vivo is a technology company that creates great products based on design-driven value, with smart devices and intelligent services at its core. Through continuous innovation, vivo develops technology that makes everyday life easier and more enjoyable for users around the world. Today, vivo serves more than 500 million users across more than 60 countries and regions, supported by a global network of research and development centres focused on imaging, industrial design, artificial intelligence and smart devices.