Warranty Instructions

Dear valued customer, thank you for choosing vivo product. This warranty policy is only applicable to vivo branded smartphones, smart watches and ear buds. vivo South Africa warranty policy is in accordance with South African laws and regulations governing consumer rights and interests. This policy outlines the process for replacing and repairing your vivo product.

A. Warranty Period

B. Warranty Terms

For performance faults caused by product quality issues, you can enjoy the following warranty services by presenting valid proof of purchase:

1. To claim your rights of repair, return and replacement, a valid proof of purchase must be presented.

2. For other material provided along with the product (such as Quick Start Guide, Warranty Card, etc.), our company does not undertake any responsibility of warranty.

C. Warranty Instructions

1. Warranty services only apply to devices being used in normal conditions. If the device is damaged due to reasons other than quality or due to one of the following, you are not entitled to warranty services, but you can pay to have the device repaired.

1.1. Outside the warranty period;

1.2. Without valid proof of purchase, not including cases where you can prove that the device is indeed still within the warranty period;

1.3. Content on the valid proof of purchase does not match that on the labels on the device or has been changed;

1.4. Damage caused by your use, maintenance and care of the device not in accordance with the Manual;

1.5. Damage caused by disassembling done by anyone not approved by vivo;

1.6. Damage caused by force majeure; Natural wear (of the cover, buttons, screen and accessories etc.);

1.7. Faults and deficiencies that are not attributable to vivo;

1.8. Device damages caused by using non-original accessories (charger, data cable, etc.) are not covered by the warranty.

2. For the repair of devices that are seriously damaged due to human error, such as water getting in or breakage by dropping, we may require a relevant repair agreement to be signed between you and the service center first.

3. You can replace or repair the device at any of the local service centers in the vivo service network.

4. All parts, components and accessories being replaced during the warranty period belong to vivo.

D. Sending the Device for Repair and Taking It Back

1. The customer shall complete the Repair Worksheet as required, with clear handwriting and valid information (name, address, telephone number and fault description).

2. Before sending your device for repair, back up all important information (for instance, contacts) stored in your device first to avoid loss.

3. After repair, present your copy of the Repair Handover Form to get your device back and in the meanwhile request the service center to provide you with the Repair Worksheet. In case you lost your copy of the Repair Handover Form, you should initiate the reporting of loss procedure, by presenting your ID card or valid identity proof at the service center. You can then get your device back within 7 days.

4. If you pay by cheque, you can only get your device back after the cheque has been cleared.

E. Limitation of vivo’s liability

1. Except for the warranties stated above, vivo makes no further warranties, explicit or implied, by legislation or otherwise, concerning the Product's suitability for any purpose.

2. vivo is not responsible or liable for the damage to or loss of any programs, data, SIM card or removable storage media where you do not backup your data before delivering your product to vivo service center for service under this warranty policy.

3. To the extent permitted by local laws, vivo shall not be liable for any loss of or damage to or corruption of data, for any loss of profit, loss of use of Products or functionality, loss of business, loss of contracts, loss of revenues or loss of anticipated savings, increased costs or expenses or for any indirect loss or damage, consequential loss or damage or special loss or damage.

4. Nothing in this warranty policy shall exclude or limit vivo’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be limited or excluded by law.

5. This warranty policy does not restrict your legal rights. If this warranty policy contains any inconsistency or omission of the national policies, the national policies shall prevail.

6. This warranty policy shall be updated by vivo from time to time. Please refer to your local vivo website to obtain the latest version of the warranty policy for the product.