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Email support

We are here to help.

Welcome to Email Support. Please fill the blanks below to help us process your request or answer your questions. We will collect information you provided below once you click the Submit button. Please be kindly noted that we will only process your data for customer service purpose.

All fields marked with an * are mandatory

Feedback information

Select your request type
Question Category
Device name

You can find it in Settings>More settings>About phone

Software version

You can find it in Settings>More settings>About phone(>Version)

Purchase date
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clear
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Order number
IMEI Number

You can find it in Settings>More settings>About phone

Message

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Customer information

Name
Telephone Number
Contact email
Verification code

Please agree to the privacy agreement before obtaining the verification code

I agree to the collection and use of the above data to process my request or reply to my mail, according to the vivo After-sale Privacy Policy.