X Fold5 Exclusive Service Privileges

FAQs

1. What is International Warranty Service?

vivo offers exclusive warranty services for the X Fold5. Users can enjoy warranty, repair, and software upgrades at any vivo authorized service center in a country or region where the product is officially sold.

For more details, please click: International Warranty Service.

2. Can I receive the exclusive discount on main screen replacement?

The 25% discount on the first paid main screen (inner screen) repair is an exclusive benefit for X Fold5 foldable device users. Due to the higher technical requirements for repairing foldable devices, vivo has designated specific authorized service centers to ensure your device receives more professional and meticulous repair services. We provide complimentary two-way mail-in repair for your convenience. For details, please click: Mail-in Repair Service.

3. How to enjoy the free inner screen protector service?

X Fold5 users can enjoy free inner screen protector services up to twice a year. Due to the high technical requirements of foldable phones, we have designated specific authorized service centers to provide more professional and thorough services. We provide complimentary two-way mail-in repair for your convenience. For details, please click: Mail-in Repair Service.

4. Is a reservation required for the backup phone service?

This benefit is an exclusive spare machine service provided by vivo for high-end foldable phone users who visit service centers in person. Due to the limited quantity of backup phones, we recommend contacting your service center beforehand.