Welcome to vivo Support

Forget the lock screen password Find My Phone Update

Operation system

System update Operation system Firmware installation App manager

Power, Battery & Heating

Charge consulting Battery Power consumption Charging issue Heating

Privacy & Security

File safe System Security Lock screen password Face Access App lock Fingerprint Rejection FBE Encryption

Storage & File Manager

SD card System storage OTG File Manager

Find my phone

Products

Y91 Y17 V11 & V11i V15 Pro & V15

System features

Most-used system features Jovi Game mode Screenshots & Screen recording Smart motion Other system features

Network & Communication

SIM card Network issues Network settings VoLTE & iRoaming Phone communication Messages communication

i Theme & Desktop

Theme Wallpaper Font Lock screen style Desktop Widget

Camera & Albums

Camera issues Camera features Camera settings Videos Albums features Albums issues

System apps

Google apps Most-used system apps Input method Other system apps Email

Music & Video

Music Video Hi-Fi & Audio

Hardware

Water & Liquid Screen Internal Hardware External Hardware Others

Lag & Stuck

Connectivity

USB connectivity Wireless connectivity Location Bluetooth connectivity

Warranty

Warranty Policy After-sales service E-warranty card

System settings

Other system settings Display, Brightness & Auto-lock Developer options Date, Time & Language

Phone & Contacts & Messages

Messages settings Phone settings Messages issues Phone issues Contacts

Status bar and notification

Indicator & Flash Notification settings Status bar Notification issues

vivo & Google account

vivo account Google account

Sound & Vibration

Earphone Sound issues Sound settings Ringtone settings Ringtone issues Vibration

Backup & vivoCloud

Backup & vivoCloud

Purchase consulting

Purchase consulting

Third-party apps

Social media apps Other third-party apps

Personal Hotspot & Wi-Fi

Wi-Fi Personal Hotspot

Accessories

Standard Handling Process for Common Problems

Call & Network & Connectivity Safety issue

rest

What should I do if I forget the lock screen password?

How can I find my phone

Is it necessary to charge my phone fully?

How to take clear photos?

What should I do if my device cannot be powered on?

What should I do if my phone lags or hangs sometimes?

Operation system

System update Operation system Firmware installation App manager

Power, Battery & Heating

Charge consulting Battery Power consumption Charging issue Heating

Privacy & Security

File safe System Security Lock screen password Face Access App lock Fingerprint Rejection FBE Encryption

Storage & File Manager

SD card System storage OTG File Manager

Find my phone

Products

Y91 Y17 V11 & V11i V15 Pro & V15

System features

Most-used system features Jovi Game mode Screenshots & Screen recording Smart motion Other system features

Network & Communication

SIM card Network issues Network settings VoLTE & iRoaming Phone communication Messages communication

i Theme & Desktop

Theme Wallpaper Font Lock screen style Desktop Widget

Camera & Albums

Camera issues Camera features Camera settings Videos Albums features Albums issues

System apps

Google apps Most-used system apps Input method Other system apps Email

Music & Video

Music Video Hi-Fi & Audio

Hardware

Water & Liquid Screen Internal Hardware External Hardware Others

Lag & Stuck

Connectivity

USB connectivity Wireless connectivity Location Bluetooth connectivity

Warranty

Warranty Policy After-sales service E-warranty card

System settings

Other system settings Display, Brightness & Auto-lock Developer options Date, Time & Language

Phone & Contacts & Messages

Messages settings Phone settings Messages issues Phone issues Contacts

Status bar and notification

Indicator & Flash Notification settings Status bar Notification issues

vivo & Google account

vivo account Google account

Sound & Vibration

Earphone Sound issues Sound settings Ringtone settings Ringtone issues Vibration

Backup & vivoCloud

Backup & vivoCloud

Purchase consulting

Purchase consulting

Third-party apps

Social media apps Other third-party apps

Personal Hotspot & Wi-Fi

Wi-Fi Personal Hotspot

Accessories

Standard Handling Process for Common Problems

Call & Network & Connectivity Safety issue

rest