Работа в vivo

Responsibilities:

1. Mobile phone software test

2. Market complaint process

3. Provide technical guidance and training for sale after

4. Technical docking with the local operators

5. Test devices management

Requirements:

1. Have a certain communication knowledge basic

2. Have a certain mobile phone software test experience

3. Have experience in testing three-party camera applications and love photography

4. Proficient in using computers

Responsibilities：

1. Receive visitors, consult on all technical issues at the service center;

2. To perform repair (modular repair) and diagnostic operations quickly and efficiently. Register requests and enter the necessary data into the CRM system of after-sales service.

3. To advise users by phone (the phone of the service center, not the hotline).

4. Resolve disputes with clients if necessary. Prompt resolution of emerging issues and customer complaints.

5. Collect information about quality problems and malfunctions identified during repairs. Collect LOG files and transfer them to the factory for analysis and implementation of improvements. We are conducting training.

6. Perform current tasks, improve the quality of service (NPS, RTAT, RRR, etc.).

7.To undergo regular internal trainings on the company's products and service procedures.

8. Maintain order and cleanliness in the workplace.

9. Comply with corporate standards for the operation of vivo branded service centers.

Requirements：

Diagnostics and repair of smartphones (at the component level)