Welcome to vivo Support

Why Themes is not available on my phone?

Are there free-of-charge resources in Themes?

Why can I not download themes from Themes?

What is Mix and how to use it?

How do I cancel theme mix?

How to download and set up theme?

What if downloading with Themes failed?

How do I restore to the default theme of the system?

Why does the same theme have different visual effects on different models?

Why does the software icon remain unchanged after the theme is changed?

Do I have to pay to download a theme?

Where are files downloaded Themes stored?

How do I find the source files of the themes and fonts downloaded in Themes?

Are my purchased themes bound with my vivo account?

Can my purchased Themes resources be used permanently?

How do I view the Themes resources added to "My favorites"?

How can I add Themes resources to "My favorites"?

What if the themes in Themes added to "My favorites" are missing?

How do I try the trial use of Themes?

How do I view the ranking of themes in Themes?

Will discounts be offered for paid themes?

Can themes be set to automatic switching?

Can themes be used across different models?

Do themes come with the lockscreen styles?

Can Themes be applied to a third-party app?

Can I delete already purchased theme resources?

How can I delete Themes resources already downloaded?

Will rebooting or easing data delete purchased Themes resources?

Are the purchased theme resources still there if I switch to another vivo account?

Do I have to pay for downloading resources already purchased again?

Why am I charged for downloading Themes resources?

Will the payment for theme resources be automatically renewed?

Why do I have to purchase Themes resources that I already purchased before?

Why no results are found when I search for some Themes resources?

Why are there so limited types of Themes resources?

How can I retrieve the used resources in Themes?

Can I use third-party themes and fonts?

When will the resources in Themes be updated?

Why are there so limited Themes resources?

Why are the Themes resources so expensive?

Can I search for the usage records of the Themes resources?

How long is the time of trial use of charged Themes resources?

Can I give Themes resources I purchased to friends?

What if the lock screen wallpaper/home screen wallpaper/home screen icons are not displayed after the themes are applied?

Will Themes resources use the ROM of my phone?

How can I purchase Themes resources?

Can I return or replace the resources that I purchased from Themes?

Why can't I purchase the resources in Themes?

Why hasn't my account receive the themes while the payment is already made?

What if the special symbols are not displayed?

Why is the font italic?

Why does the font of some characters remains unchanged after changing the font?

What if the fonts downloaded from Themes cannot be applied?

How to set a beautiful and personalized font?

How to switch the system font of the mobile phone?

Why are there so few free themes?

Is there a time limit for the weekly free themes in the theme ranking?

Why can't I find the themes I purchased when I log in to the same vivo account on another phone?