vivo

Warranty Policy

Customers who purchase a vivo handset may replace it within 15 days, and will receive 1 year of free maintenance, and 6 Months Local Replacement Warranty for the battery, earphone, charger and USB cable from the purchase date if there are any functional faults (For details, please refer to warranty terms).

The Vivo warranty policies vary from different countries/territories/purchase channels. For local specific warranty policy information, please be subject to our service center.

Our service center location information can be found in Settings>More settings>After-sales service on your phone, or from this website:



How to activate/register with my E-warranty card?



Use either of the following methods to activate your E-warranty card:

Method 1: Go to Settings > More settings > E-warranty card > Activate now. Then, fill in your information to complete the registration.

Method 2: Log in to the vivo.com app, go to Services > E-warranty card > Go to activate > Activate now. Then, fill in your information to complete the registration.



List of Service Centers


Customer Service Depratment Service Centers Information
SL . City / Area Service center Address Contact No. Business Hour
1 Dhaka Shop-7, 8. Block-B, Level-5, Bashundharacity shopping complex Panthapath, Dhaka-1205. +880248120392 THURSDAY - MONDAY 10:00AM - 7:00PM Wednesday 11:00 AM - 07:00 PM
2 Dhaka Shop# 4C-013b, Level# 4, Jamuna Future Park, progoti Sarani, Kuril, Dhaka +88029823315 THURSDAY- TUESDAY 11:00AM - 08:00 PM
3 Chattogra m Shop # S4, 4th floor, Bali Oarcade, chawkbazar,Chittag ong +8801708630761 TUESDAY - SUNDAY 10:00 AM - 07:00 PM
4 Khulna 5th Floor, The Daily Probaha Bhaban, Plot No. 3, KDA Avenue, Khulna – 9100 +8802477728666 SATURDAY- THURSDAY 10:00AM - 07:00PM
5 Mymensin gh 1st floor, Shopnonir Tower, 27 CK ghosh road, Opposite of Chayabani Cinema Hall, Mymensingh 2200 +8801323195589 SATURDAY - THURSDAY 10:00AM - 07:00PM
6 Rangpur Shop No: 1-2, Floor-04, RAMC Complex, Checkpost,Rangpur. +8801316021211 TUESDAY - SUNDAY 10:00 AM - 07:00 PM
7 Sylhet 6/10A, (5th Floor) Karim Ullah Market, Bandar Bazar,Sylhet - 3100 +8801765743603 SATURDAY- THURSDAY 10:00AM - 07:00PM
8 Bogra Shop: 44 - 46, 5th Floor, Runner Plaza,Nobab Bari Road, Bogra 5800 +8801315270597 SATURDAY - THURSDAY 10:00AM - 07:00PM
9 Comilla 5th floor, Eastern Yeakub Plaza, Race Course, Comilla - 3500 +8801729235938 TUESDAY - SUNDAY 10:00AM - 07:00PM
10 Narayanga nj Fazar Ali trade center ,6th Floor, Banggabondu Road, 2 No Rail Gate, Narayanganj - 1400 +8801301674455 SATURDAY - THURSDAY 10:00AM - 07:00PM
11 Barisal Shop :201-203, 2nd Floor, Fatema Center,Sadar Road,Barisal Sadar, Barisal- 8200 +8801318672268 SATURDAY - THURSDAY 10:00AM - 07:00PM
12 Gazipur 2nd floor, Anupam Super Market, Gazipur chowrasta. +8801312868449 SUNDAY - FRIDAY 10:00 AM - 07:00 PM
13 Rajshahi Shop No:18 ,5th Floor, Theme Omor Plaza, Rajshahi - 6000 +8801754160684 MONDAY - SATURDAY 10:00 AM - 07:00 PM
14 Cox's Bazar 2nd floor, Rakshit Market, Main Road, Cox's Bazar, 4700 +8801785833169 SATURDAY - THURSDAY 10:00AM - 07:00PM
15 Jessore Shop - 503, 5th floor, Dreamz Alauddin Tower, Garikhana Road, Jessore Sadar.7400 +8801783676472 SATURDAY - THURSDAY 10:00AM - 07:00PM
16 Tangail Shop No: 20-24, Samsul Haque Poura Super Market, Victoria Road, Tangail Sadar, Tangail- 1900 +8801758438693 SATURDAY - THURSDAY 10:00AM - 07:00PM
17 Patuakhali SP complex 1st Floor, Beside Central Hospital, Kaji para, Patuakhali-8600 +8801322681958 SATURDAY - THURSDAY 11:00AM - 08:00PM
18 Savar Shop No: 1,2,7,8, 1st floor, Yousuf tower, Savar bus stand,Savar +8801780-901159 SUNDAY - FRIDAY 10:00 AM - 07:00 PM
19 Kishoregan j 3rd floor, Abdul Latif Plaza, puran thana road, Kishoreganj. +8801766191985 SUNDAY - FRIDAY 10:00 AM - 07:00 PM
20 Jamalpur 3rd floor,Beauty Plaza,Medical Road,Jamalpur Sadar,Jamalpur - 2000 +8801323819873 SATURDAY - THURSDAY 10:00AM - 07:00PM
21 Noakhali 4th floor, Morsed Alom Complex, Chawmohuni, Begumgonj, Noakhali. +8801750252735 SATURDAY - THURSDAY 10:00AM - 07:00PM