Welcome to vivo Support

Forget the lock screen password X60 Pro Update Photo

Lag & Stuck

Power, Battery & Heating

Power consumption Heating Charge consulting Charging issue Battery

Operation system

System update Firmware installation App manager Operation system

i Theme & Desktop

Widget Theme Font Lock screen style Wallpaper Desktop

Products

V21e V11 Pro & V11 V15 Pro & V15 Y95 Y17 Y91C X60 Pro S1 V21

Find my phone

Privacy & Security

Lock screen password FBE Encryption App lock System Security File safe Fingerprint Face Access Rejection

Network & Communication

Network issues Network settings SIM card VoLTE & iRoaming Phone communication Messages communication

Camera & Albums

Camera features Camera settings Camera issues Albums features Videos Albums issues

Hardware

Water & Liquid Others Internal Hardware Screen External Hardware

System settings

Other system settings Display, Brightness & Auto-lock Date, Time & Language Developer options

vivo & Google account

vivo account Google account

Phone & Contacts & Messages

Phone settings Phone issues Messages settings Contacts Messages issues

Warranty

Warranty Policy E-warranty card After-sales service

System features

Jovi Game mode Screen shots & Screen recording Most-used system features Other system features Smart motion

Status bar and notification

Notification settings Indicator & Flash Status bar Notification issues

Storage & File Manager

SD card OTG System storage File Manager

Sound & Vibration

Earphone Ringtone settings Sound issues Sound settings Vibration Ringtone issues

Backup & vivoCloud

Backup & vivoCloud

System apps

Google apps Most-used system apps Other system apps Email Input method

Connectivity

USB connectivity Wireless connectivity Bluetooth connectivity Location

Purchase consulting

Purchase consulting

Personal Hotspot & Wi-Fi

Wi-Fi Personal Hotspot

Music & Video

Music Hi-Fi & Audio Video

Third-party apps

Social media apps Other third-party apps

Accessories

Standard Handling Process for Common Problems

Call & Network & Connectivity Safety issue

What should I do if I forget the lock screen password?

How can I find my phone?

What should I do if my device cannot be powered on?

How to make my phone last for longer time?

Why does my phone itself operate without any touch?

How can I play games more smoothly on my vivo phone?

Lag & Stuck

Power, Battery & Heating

Power consumption Heating Charge consulting Charging issue Battery

Operation system

System update Firmware installation App manager Operation system

i Theme & Desktop

Widget Theme Font Lock screen style Wallpaper Desktop

Products

V21e V11 Pro & V11 V15 Pro & V15 Y95 Y17 Y91C X60 Pro S1 V21

Find my phone

Privacy & Security

Lock screen password FBE Encryption App lock System Security File safe Fingerprint Face Access Rejection

Network & Communication

Network issues Network settings SIM card VoLTE & iRoaming Phone communication Messages communication

Camera & Albums

Camera features Camera settings Camera issues Albums features Videos Albums issues

Hardware

Water & Liquid Others Internal Hardware Screen External Hardware

System settings

Other system settings Display, Brightness & Auto-lock Date, Time & Language Developer options

vivo & Google account

vivo account Google account

Phone & Contacts & Messages

Phone settings Phone issues Messages settings Contacts Messages issues

Warranty

Warranty Policy E-warranty card After-sales service

System features

Jovi Game mode Screen shots & Screen recording Most-used system features Other system features Smart motion

Status bar and notification

Notification settings Indicator & Flash Status bar Notification issues

Storage & File Manager

SD card OTG System storage File Manager

Sound & Vibration

Earphone Ringtone settings Sound issues Sound settings Vibration Ringtone issues

Backup & vivoCloud

Backup & vivoCloud

System apps

Google apps Most-used system apps Other system apps Email Input method

Connectivity

USB connectivity Wireless connectivity Bluetooth connectivity Location

Purchase consulting

Purchase consulting

Personal Hotspot & Wi-Fi

Wi-Fi Personal Hotspot

Music & Video

Music Hi-Fi & Audio Video

Third-party apps

Social media apps Other third-party apps

Accessories

Standard Handling Process for Common Problems

Call & Network & Connectivity Safety issue