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Vivo is committed to ensuring that our products and in particular vivo´s Funtouch OS running on our devices are and continue to be secure. Same as we have put in place suitable physical, electronic and managerial procedures to achieve highest security of any of your information on our devices from product point of view, vivo will update and optimise the Android operating system as well as our own Funtouch OS through regular monthly and/ or quarterly security and bug fixing updates via the devices´ own system update feature.

You may as well report any security issues detected to vivo by email using the address security_eu@vivo.com. We will take care of any issue reported, providing you with an acknowledgment of the receipt of the report and with status updates until the resolution of the reported security issues can be expected. Please keep in mind that in case of an Android related security issue, we will have to report the issue ourselves firstly to Google. If the security issue is related to vivo´s own Funtouch OS or hardware, we will provide you with a reply about our findings and the steps taken within one month after receiving your report. (Further information about security f the Android system can be found here: https://source.android.com/docs/security)

When a new update with security updates and patches or a new operating system version becomes available, your phone will receive a notification with instructions how to perform the update. You can also check and update the system version in “Settings > System update” on your phone at any time, or check the log information of the current system version. It is recommended that you update software to the latest system version soon to get the latest updates and improvements.

All vivo smartphones will receive 3 years of regular security updates and patches. Please note that the availability of vivo smartphone models in your own country may differ as not all models might be offered or sold in your country. As well, some operators might follow an own different frequency in updating devices.

Models Expired the Period of 3 years.

·       Y20s (PD2034EF_EX end in August 2023)

·       Y70 (PD2038F_EX end in December 2023)

·       Y11s (PD2042F_EX end in September 2023)

·       Y72 (PD2069BF_EX end in March 2024)

·       Y52 (PD2069EF_EX end in March 2024)

·       X51 (PD2005F_EX end in July 2023)

·       X60 Pro (PD2059F_EX end in February 2024)

Current Models for Monthly Security Updates

·       V21 (PD2083F_EX end in December 2024)

·       V23 5G (PD2167F_EX end in January 2025)

·       X80 Pro (PD2185F_EX end in June 2025)

Current Models for Quarterly Security Updates

·       Y76 5G (PD2156F_EX end in November 2024)

·       Y16 (PD2216F_EX end in August 2025)

·       Y35 (PD2225F_EX end in August 2025)

Disclaimer:

1.       Please note that in some cases regular OS upgrades may cause delays to planned security updates. However, users can be rest assured the OS upgrades will include up-to-date security patches when delivered.

2.       Some patches to be received from chipset vendors (also known as Device Specific patches) may not be included in the security update package of the month. They will be included in upcoming security update packages as soon as the patches are ready to deliver.

3.       Some patches may require a long test and merge cycle. They will be included in upcoming security update packages as soon as the patches are ready to deliver.

4.       While vivo is committed to deliver security patch updates to all applicable models as soon as possible, please note that the delivery time of security patches may vary depending on the regions and models. Under certain circumstances, security patch updates may be delayed due to force majeure. If delayed, the latest security patches will be included in upcoming security update packages.