Warranty Terms

vivo Warranty Policy

Warranty Statement

vivo Mobile Communication Co, Ltd. ("vivo"), with its registered office at No.1, vivo Road, Chang'an, Dongguan, Guangdong, China, grants a warranty that the vivo mobile phone (including the technical accessories delivered in the same package) you have purchased in United Kingdom will function properly during the warranty period defined herein, provided that it is used in accordance with its intended purpose and the instructions for use and that the following conditions are met.


This warranty neither affects your statutory rights under the conformity of the product nor any of your statutory rights to assert warranty claims against the seller in the event of non-conformity.

Duration of the Warranty Period

The warranty period starts from the date of delivery of the product to you or the date of purchase/invoice, and lasts:

   • 24 months for the mobile phone and for the built-in battery, and

   • 6 months for technical accessories (charger, charging cable/data cable, earphones) that are delivered in the sales package with the mobile phone.

Remedial Plans of Defects

If a defect occurs during the warranty period, vivo will provide one of the following services of its choice within the statutory time limits:

   • Repair the product for free; or

   • Replace the product with an equivalent product for free.

Territorial Validity of the Warranty

This warranty is valid in the territory of United Kingdom.

Procedure for Claiming the Warranty

To raise a warranty claim, please contact:

● An authorized repair service center:

   • Email: service@uk.vivo.com

● Or see: vivo.com app or website: www.vivo.com > Support > Service center You may also contact the dealer from whom you have purchased our product for after-sales service information.

Conditions for Claiming the Warranty

When requesting a warranty service (repair or replacement), a copy of the invoice or proof of purchase showing the name of the product, the model/ type of the product and the date of purchase shall be submitted or enclosed so that vivo can check whether the product is still within the warranty period. Without a copy of the invoice, vivo can refuse to provide warranty services.


Before a call:

Please prepare the product invoice, product model and product serial number. Before handing over or sending a product to vivo for warranty claim check: Please back up all personal information, data and apps stored in the product, and then delete all personal data from the product. If necessary, also remove all storage media, SIM cards or accessories that are not included in the scope of delivery. vivo is not liable for damage or loss of data, apps, SIM cards or removable storage media. If the defect also affects technical accessories (charger, charging cable/data cable, earphones) that you have purchased together with the mobile phone, please also enclose them. You can help vivo with troubleshooting by including a description of the defect or malfunction. Be sure to use safe packaging during transport to avoid damage to the product.

Exclusion of the Warranty

Warranty claims are excluded if you do not provide a copy of the invoice or proof of purchase showing the name of the product, the model/type of the product and the date of purchase, and/or if you have not followed the instructions for use and maintenance that came with the product.

Warranty claims are excluded as well in case of damage to the product caused by: e.g. normal wear and tear; improper operation; use of thirdparty accessories; failure to observe safety precautions; use of violence (e.g. beating); misuse, abuse, negligence or an accident howsoever caused; spillage of food or liquids, corrosion, rust or the use of wrong voltage; attempts to repair, disassemble or modify the phone (e.g. attempt to remove the battery) on your own initiative or by any party other than vivo or its authorized service centers.

In addition, modification or replacement of the original operating system (e.g. modifying root permission or installing custom ROMs), as well as absence of or tampering with the serial number or IMEI, will lead to the exclusion of the warranty.

Limitation of Liability

Except the above express warranty statement provided by vivo in this warranty document, vivo grants no other warranties, whether express or implied, regarding the device, its quality or use for any purpose.

To the extent permitted by local laws, vivo shall not be liable for any unforeseeable loss due to a breach of this warranty, any loss of profit or revenue, or any other loss caused by your use of the device or inability to use the device.