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V30 5G
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V30 5G
V30e
new
V30 Lite 5G
Y38
new
Y18
new
All Models
Compare Models
Support
Online Store
Funtouch OS
Explore vivo
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Welcome to vivo Support
forgot lock screen password
EasyShare
Find my phone
Top questions
System settings
Privacy & app encryption
Lock screen password & Security answers
Hotspot & tethering
Shortcuts & Accessibility
Android Auto
Backup & Reset
Smart Mirroring
Other system settings
RAM and storage space
System features
Themes
EasyShare
Camera
Hardware
Battery
Infrared remote control
Sensor
SIM card/SD card
Operating System
ROOT
Log
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Common Issues
Lag
Call & Network & Connectivity
App crash/no response/stop running
Charging & Heating & Power consumption
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Accounts
vivo account
Accounts & sync
Music
Audio effect
Newly purchased phone gets hot
Heats up when connected to phone car charger
Heats up while charging
The phone heats up in a high temperature environment, direct sunlight, or covered by foreign objects
Heats up when using other third-party apps
Heats up after system upgrade
Our products are hotter compared to other phones
Common cooling methods
Heats up when drivers and riders are using the order-taking apps
Screen heats up
Phone heats up during video call
Heats up when charging with screen off
A pop-up window appears when the phone is hot
Heats up during system upgrade
Heats up when using EasyShare or transfering phone data
App heats up when downloading and installing
Phone heats up when playing games
Phone heats up during game recording
Phone heats up during shooting or recording videos
Phone heats up during live streaming
Phone heats up during using personal hotspot function
Heats up when the multiple Apps are open
Heats up when the screen is off
Heats up during simple online scenarios (such as text chat, web page browsing)
Heats up when watching videos and live streamings
Heats up when making calls
Heats up when using Maps or Navigation
Heats up when charging with screen on
Metal frame heats up
Heat near the location of the rear camera
Common factors that cause the phone to heat up (applicable when the user does not clearly indicate the usage scenario)
What happens if the phone gets hot for a long time?
Product safety design consultation on heat generation
Top questions
System settings
Privacy & app encryption
Lock screen password & Security answers
Hotspot & tethering
Shortcuts & Accessibility
Android Auto
Backup & Reset
Smart Mirroring
Other system settings
RAM and storage space
System features
Themes
EasyShare
Camera
Hardware
Battery
Infrared remote control
Sensor
SIM card/SD card
Operating System
ROOT
Log
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Common Issues
Lag
Call & Network & Connectivity
App crash/no response/stop running
Charging & Heating & Power consumption
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Accounts
vivo account
Accounts & sync
Music
Audio effect
Contact Us
80008600008
Sat-Wed 10:00AM-22:00PM, Thu 10:00AM-17:00PM, excluding holidays
Chat Support
Sat-Wed 10:00AM-22:00PM, Thu 10:00AM-17:00PM, excluding holidays
WhatsApp
Sat-Wed 10:00AM-22:00PM, Thu 10:00AM-17:00PM, excluding holidays
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