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Home
Products
X200 Pro
new
V40 Lite 5G
new
V40 5G
new
V30 5G
Y19s
new
All Models
Compare Models
Support
Online Store
Funtouch OS
Explore vivo
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Welcome to vivo Support
forgot lock screen password
EasyShare
Find my phone
Top questions
System settings
Privacy & app encryption
Lock screen password & Security answers
Hotspot & tethering
Shortcuts & Accessibility
Android Auto
Backup & Reset
RAM and storage space
Other system settings
Smart Mirroring
Hardware
Infrared remote control
Battery
Sensor
SIM card/SD card
System features
Themes
EasyShare
Camera
Operating System
ROOT
Log
Common Issues
Lag
Call & Network & Connectivity
App crash/no response/stop running
Charging & Heating & Power consumption
Accounts
vivo account
Accounts & sync
Home screen& Lock screen
Lock screen settings
Widget
Home screen
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Music
Audio effect
Why can't I access the internet (via 2G/3G/4G/5G)?
SIM card cannot be recognized by the phone
Why can't I use the mobile network during calls?
Why can't my phone detect a Wi-Fi network?
Unable to make a call
Phone cannot connect to Wi-Fi
Why is my (2G/3G/4G/5G) internet/download speed slow?
Why can't an app access the internet (via 2G/3G/4G/5G)?
Why can't my phone connect to a PC?
Can hidden app access internet?
Why can others not hear my voice during calling?
Why can I not use data network?
Why does my phone lag while playing a game using the mobile network?
What should I do if the voice is low/no sound/noise/intermittent during a call?
Noise occurs during video/Internet calls
What should I do if a Wi-Fi network is automatically disconnected?
Echoes during a call
What should I do if my phone signal is weak?
What should I do if I can't hear the other party during a call?
Top questions
System settings
Privacy & app encryption
Lock screen password & Security answers
Hotspot & tethering
Shortcuts & Accessibility
Android Auto
Backup & Reset
RAM and storage space
Other system settings
Smart Mirroring
Hardware
Infrared remote control
Battery
Sensor
SIM card/SD card
System features
Themes
EasyShare
Camera
Operating System
ROOT
Log
Common Issues
Lag
Call & Network & Connectivity
App crash/no response/stop running
Charging & Heating & Power consumption
Accounts
vivo account
Accounts & sync
Home screen& Lock screen
Lock screen settings
Widget
Home screen
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Music
Audio effect
Contact Us
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