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V30e 5G
new
V30 5G
new
Y03
new
Y36
Y27s
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Home
Products
V30e 5G
new
V30 5G
new
Y03
new
Y36
Y27s
All Models
Compare Models
Support
Funtouch OS
Explore vivo
South Africa | Select country/region
Welcome to vivo Support
Warranty
forgot lock screen password
Top questions
Accounts
vivo account
Accounts & sync
System settings
Lock screen password & Security answers
RAM and storage space
Privacy & app encryption
Hotspot & tethering
Backup & Reset
Android Auto
Shortcuts & Accessibility
Other system settings
Smart Mirroring
System features
Themes
EasyShare
Camera
Hardware
Infrared remote control
Sensor
Battery
SIM card/SD card
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Common Issues
Call & Network & Connectivity
Lag
App crash/no response/stop running
Charging & Heating & Power consumption
Operating System
ROOT
Log
Music
Audio effect
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Newly purchased phone gets hot
Heats up when charging with screen off
Heats up when charging with screen on
Heats up while charging
Common cooling methods
Heats up when connected to phone car charger
Heats up after system upgrade
Phone heats up during game recording
The phone heats up in a high temperature environment, direct sunlight, or covered by foreign objects
Heats up during system upgrade
Heats up when the screen is off
Phone heats up when playing games
Heats up when making calls
Heats up when drivers and riders are using the order-taking apps
Our products are hotter compared to other phones
A pop-up window appears when the phone is hot
App heats up when downloading and installing
What happens if the phone gets hot for a long time?
Phone heats up during live streaming
Heats up when the multiple Apps are open
Heats up when watching videos and live streamings
Screen heats up
Heat near the location of the rear camera
Common factors that cause the phone to heat up (applicable when the user does not clearly indicate the usage scenario)
Product safety design consultation on heat generation
Phone heats up during shooting or recording videos
Heats up during simple online scenarios (such as text chat, web page browsing)
Heats up when using Maps or Navigation
Heats up when using EasyShare or transfering phone data
Phone heats up during video call
Phone heats up during using personal hotspot function
Metal frame heats up
Heats up when using other third-party apps
Top questions
Accounts
vivo account
Accounts & sync
System settings
Lock screen password & Security answers
RAM and storage space
Privacy & app encryption
Hotspot & tethering
Backup & Reset
Android Auto
Shortcuts & Accessibility
Other system settings
Smart Mirroring
System features
Themes
EasyShare
Camera
Hardware
Infrared remote control
Sensor
Battery
SIM card/SD card
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Common Issues
Call & Network & Connectivity
Lag
App crash/no response/stop running
Charging & Heating & Power consumption
Operating System
ROOT
Log
Music
Audio effect
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Contact Us
0800008783
Mon-Sat 8AM-5PM, including public holidays
Chat Support
Mon-Sat 8AM-5PM, including public holidays
WhatsApp
Mon-Sat 8AM-5PM, including public holidays
Messenger
Mon-Sat 8AM-5PM, including public holidays
Email Us