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V40 Lite 4G
new
Y28
new
V29 Lite 5G
Y36
Y27
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Home
Products
V40 Lite 4G
new
Y28
new
V29 Lite 5G
Y36
Y27
Y17s
All Models
Compare Models
Support
Funtouch OS
Explore vivo
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Welcome to vivo Support
forgot lock screen password
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Y72 5G
Top questions
Find My Device
Find my device
System settings
Privacy & app encryption
Shortcuts & Accessibility
Other system settings
Android Auto
RAM and storage space
Privacy & Security
Lock screen password
Hardware
Wireless charge
Sensor
SIM card/SD card
Battery
Infrared remote control
Operating System
ROOT
Log
Common Issues
Call & Network & Connectivity
App crash/no response/stop running
Charging & Heating & Power consumption
Lag
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Accounts
vivo account
Accounts & sync
Newly purchased phone gets hot
Heats up when using EasyShare or transfering phone data
Heats up when drivers and riders are using the order-taking apps
Heats up after system upgrade
App heats up when downloading and installing
Phone heats up when playing games
Heats up when the screen is off
Heats up during simple online scenarios (such as text chat, web page browsing)
Heats up while charging
Screen heats up
Metal frame heats up
Common factors that cause the phone to heat up (applicable when the user does not clearly indicate the usage scenario)
Heats up during system upgrade
Phone heats up during game recording
Phone heats up during video call
Phone heats up during shooting or recording videos
Phone heats up during live streaming
Phone heats up during using personal hotspot function
Heats up when the multiple Apps are open
Heats up when watching videos and live streamings
Heats up when making calls
Heats up when using Maps or Navigation
Heats up when charging with screen off
Heats up when charging with screen on
Heats up when connected to phone car charger
The phone heats up in a high temperature environment, direct sunlight, or covered by foreign objects
Heat near the location of the rear camera
Heats up when using other third-party apps
Our products are hotter compared to other phones
A pop-up window appears when the phone is hot
Common cooling methods
What happens if the phone gets hot for a long time?
Product safety design consultation on heat generation
Top questions
Find My Device
Find my device
System settings
Privacy & app encryption
Shortcuts & Accessibility
Other system settings
Android Auto
RAM and storage space
Privacy & Security
Lock screen password
Hardware
Wireless charge
Sensor
SIM card/SD card
Battery
Infrared remote control
Operating System
ROOT
Log
Common Issues
Call & Network & Connectivity
App crash/no response/stop running
Charging & Heating & Power consumption
Lag
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Accounts
vivo account
Accounts & sync
Contact Us
8008888
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