Top questions

Operation system

System update Operation system Firmware installation App manager

Power, Battery & Heating

Charge consulting Battery Power consumption Charging issue Heating

Privacy & Security

File safe System Security Lock screen password Face Access App lock Fingerprint Rejection FBE Encryption

Storage & File Manager

SD card System storage OTG File Manager

Find my phone

Products

Y91 Y17 V11 & V11i V15 Pro & V15

System features

Most-used system features Jovi Game mode Screenshots & Screen recording Smart motion Other system features

Network & Communication

SIM card Network issues Network settings VoLTE & iRoaming Phone communication Messages communication

i Theme & Desktop

Theme Wallpaper Font Lock screen style Desktop Widget

Camera & Albums

Camera issues Camera features Camera settings Videos Albums features Albums issues

System apps

Google apps Most-used system apps Input method Other system apps Email

Music & Video

Music Video Hi-Fi & Audio

Connectivity

USB connectivity Wireless connectivity Location Bluetooth connectivity

Lag & Stuck

Lag Stuck

Hardware

Water & Liquid Screen Internal Hardware External Hardware Others

Warranty

Warranty Policy E-warranty card After-sales service

System settings

Other system settings Display, Brightness & Auto-lock Developer options Date, Time & Language

Phone & Contacts & Messages

Messages settings Phone settings Messages issues Contacts Phone issues

Status bar and notification

Indicator & Flash Notification settings Status bar Notification issues

Sound & Vibration

Earphone Sound issues Sound settings Ringtone settings Ringtone issues Vibration

vivo & Google account

vivo account Google account

Backup & vivoCloud

Purchase consulting

Third-party apps

Social media apps Other third-party apps

Personal Hotspot & Wi-Fi

Wi-Fi Personal Hotspot

What should I do if my device cannot be powered on?

How to take clear photos?

Is it necessary to charge my phone fully?

What should I do if I forget the lock screen password?

What should I do if my phone lags or hangs sometimes?

vivo

Welcome to vivo Support

What should I do if my device cannot be powered on?

How to take clear photos?

Is it necessary to charge my phone fully?

What should I do if I forget the lock screen password?

What should I do if my phone lags or hangs sometimes?

How can I find my phone