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Welcome to vivo Support

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Can I root my phone?

Can I install the system update on my rooted phone normally?

How to perform “Restore all settings”?

How to change the status from "is_root=1" to "is_root=0" ?

How to enter Engine mode?

Why is it still "is root=1" although my phone has been recovered?

How to forcibly reboot my phone?

How to recover my rooted phone?

How can I know whether the system of my phone is 64-bit or 32-bit?

How to perform Wipe data?

Why is the available RAM less than the fact RAM although I close all apps?

How to check if my phone is rooted?

Where can I find RAM details on my phone?

Will "Wipe data" damage my phone?

My phone shows Encryption failed. What should I do?

Why is the total amount of the RAM the apps use less than the Used RAM?

How to exit “工程模式”?

Why are there ads always popping up on my phone?

Lag & Stuck
Find my phone
vivo & Google account
Storage & File Manager
Backup & vivoCloud
Purchase consulting
Personal Hotspot & Wi-Fi
Music & Video