vivo

Privacy Terms for E-Store

Last updated: Sept 14, 2022

Vtalent Business Sdn. Bhd.("we" or "us"), as an authorized distributor of vivo, is the provider of E-Store (the "Service") and the organization responsible for the personal data collected from or about you as part of your use of the Service.

We care about your privacy and think it important that you know why and how we collect and process your data in accordance with the applicable data protection and privacy laws. In these Privacy Terms for E-Store (the "Terms"), we therefore cover the following content:

1.         Collection and Processing: the type of data, how and for what purpose it is collected, and the legal basis for data processing;

2.         Storage: how long we store your data;

3.         Sharing and Transfer: if we share or transfer your data;

4.         Your Rights: your rights with respect to the processing;

5.         Contact Us: how you can contact us with any further questions.

Please read these Terms carefully and make sure that you have understood our practices regarding your personal data before you start using the Service.

These Terms are accessible on the Service, excluding maintenance periods, by clicking on the tab entitled "Privacy Terms for E-Store" at the bottom of the Service’s internet pages.

 

1.        Collection and Processing

What data we collect:

Ÿ   Your input name, phone number and email address.

Ÿ   Your state, city, pincode, and your provided delivery address information.

Ÿ   Your order number and delivery number

Purpose:  

Ÿ   To deliver your order items to the right place and contact you during this period.  

Ÿ   To record your order information in order to display the courier progress and manage those information.       

Ÿ   To ensure your payment successfully and create order number.

 

Cookies :

A cookie is a small text file that a website stores on your computer or mobile device when you visit the site. Cookie store information that is related to   the specific terminal device used. This does not mean, however, that we   obtain immediate knowledge of your identity. The content of a cookie can be retrieved and read only by the server that created the cookie.

We will do our best to avoid collecting information (such as names, phone numbers, email addresses, GPS coordinates or other precise locations, etc.)   that could be used on its own to directly identify, contact or precisely   locate an individual through cookies or similar technologies. However, we   normally need to collect pseudonymous end user identifiers (such as   pseudonymous cookie IDs, pseudonymous advertising IDs, etc.), IP addresses, and other basic information about devices/browsers.

We use, without limitation, Google Analytics ("GA"), Contentsquare   ("CS"), and similar Analytic/Performance Cookies to recognize and   count visitors and visitor sources and to see how visitors navigate through our   website and other service offerings, such as to see which pages you visit most, so as to help us improve the way our website and other service   offerings work. We may also share this information with third parties for   such purposes. For more information, please find their Privacy Policy:

GA: https://support.google.com/analytics/#topic=1008008

CS:  https://contentsquare.com/services-privacy-policy/

 

Legal Basis:

In order to provide the services you   have requested and to comply with our contractual obligations to you and/or our legal obligations, we process the above mentioned data for related purposes. Unless otherwise stated, if you opt out or limit the collection and   processing of your personal data for these services, you will no longer be   able to use the relevant service(s) or parts thereof.

Security:

We   care about protecting your personal data. We have put in place appropriate security measures, including but not limited to encryption and anonymization techniques, which are designed to protect your personal   data from unauthorized use, damage, or loss. We will do our best to protect   your personal data. If you   suspect any unauthorized use, damage, or loss of your personal data, please let us know   immediately using the contact details set out below.

2.        Storage

Period:

We will retain your personal data for three years from the date on which you last used the Service.

Location:

To provide the same level of data protection as that of the user's country/region and respond to users' requests more efficiently, the location where data is stored varies for users in different countries/regions. Your personal data will be stored in Malaysia and Singapore.

3.        Sharing and Transfer

We will either process your data itself or by use of its affiliated companies. Depending on the type and purpose of data processing,   we may also share data with third-party service providers with your prior consent.

In order to provide you E-store service smoothly, your personal data will be encrypted and   transferred  to ipay88, Atome,SpayLater, Shopback and GDEX.

Please be aware that   we have signed a   data protection agreement with the aforementioned service provider(s) and they will provide protection for your data at a standard that is no less than ours.Since we operate internationally, your personal   data may be processed in different countries/regions. If we transfer your   personal data to another country/region that may not maintain appropriate   data protection standards, we will take all reasonable measures to make sure your personal data is processed safely and as stipulated within these Terms.

4.        Your Rights

You have various rights with   respect to the data which we hold about you.

Other Rights:

To exercise your other rights (such as withdrawal of consent,  rectification, erasure, restriction of processing, objection or data portability, depending on applicable data protection laws), please use the   contact details set out below.

Complaint:

You have the right to   lodge a complaint with a supervisory authority.

5.        Contact

If you have any questions about these Terms or our processing of your personal data, if you need to report a problem or contact our Data Protection Officer, or if you would like to exercise one of your rights under data protection and privacy laws, you can contact us using the contact details below. We will seek to deal with your request without undue delay, and in any event within   any time limits provided for in applicable data protection laws.

Email:  vivoservice@my.vivo.com
 

These Terms may be updated from time to time. We will notify you via an appropriate method of any significant changes.