Thank you for using vivo mobile phone, we provide below warranty policies for your mobile phone, if the following rules contain any inconsistency or omission of the national policies, the national policies shall prevail.
Scope of warranty
The warranty period starts from the date of purchase/invoice, and the specific provisions are as follows:
• 12 months for the mobile phone.
• For the warranty period of built-in battery and technical accessories (charger, charging cable/data cable, earphones) that you have purchased together with the mobile phone, refer to the official website.
Customers can enjoy warranty services at vivo or its authorized service centers in the country of purchase.
Exclusion of warranty
Warranty claims are excluded in case of damage to the product caused by:
Normal wear and tear; Improper operation; Use of third-party accessories; Failure to observe safety precautions; Use of violence (e.g. beating); Misuse, abuse, negligence or an accident howsoever caused; Spillage of food or liquids, corrosion, rust or the use of wrong voltage; Attempts to repair, disassemble or modify the phone (e.g. attempt to remove the battery) on your own initiative or by any party other than vivo or its authorized service centers；Force majeure.
In addition, modification or replacement of the original operating system (e.g. modifying root permission or installing custom ROM) as well as absence of or tampering with the serial number or IMEI will lead to the exclusion of the warranty.
However, if the warranty does not apply, you can have your product repaired with a fee.
When you request warranty services (repair or replacement) from vivo, vivo may require you to provide details of your proof of purchase so that vivo can check whether the product is still within the warranty period.
Before you hand over or send a product to vivo for warranty claim check, please back up all personal information, data and apps stored on the product, and then delete all personal data from the product. If necessary, also remove all storage media, SIM cards or accessories that are not included in the scope of delivery. vivo is not liable for damage or loss of data, apps, SIM cards or removable storage media.
If the defect also affects technical accessories (charger, charging cable/data cable, earphones) that you have purchased together with the mobile phone, please also enclose them.
You can help vivo for troubleshooting by including a description of the defect or malfunction.
Ensure to use safe packaging during transport to avoid damage to the product.
For warranty claims, please contact:
• An authorized service center
(Contact: vivo.com app or website: www.vivo.com - Support - Service centers)
You may also contact the dealer from whom you have purchased our product for after-sales service information.
Limitation of liability
To the maximum extent permitted by law, other than the legal rights to which you are entitled under applicable local laws and the above express warranty provided by vivo, vivo grants no other warranties, whether express or implied, in terms of services in this warranty document.
To the extent permitted by law, vivo will not be liable for any unforeseeable loss due to a breach of this warranty. Consumers can only use vivo products for non-commercial purposes. Therefore, vivo will not bear any profit, income, or time loss caused by your use of the device or inability to use the device.
This warranty document is subject to updates by vivo from time to time. Visit your local vivo website for the latest version of product warranty information.