Welcome to vivo Support

Find my phone
Storage & File Manager
vivo & Google account
Music & Video
Lag & Stuck
Backup & vivoCloud
Purchase consulting
Personal Hotspot & Wi-Fi
Accessories
Standard Handling Process for Common Problems

It always shows “verification failed” when I download & install the update. What should I do?

What are the differences between Funtouch OS 9.0 and Funtouch OS 4.5?

What should I do if my device cannot be powered on?

Why can my phone be unlocked through Face Access when I'm wearing a mask?

How can I find my phone?

How much is the battery capacity of Y17? Does it support Dual-Engine Fast Charging?

How to take screenshots?

How to charge my phone properly?

How can I prevent my phone from overheating?

Why can I not connect my phone to PC?

Find my phone
Storage & File Manager
vivo & Google account
Music & Video
Lag & Stuck
Backup & vivoCloud
Purchase consulting
Personal Hotspot & Wi-Fi
Accessories
Standard Handling Process for Common Problems