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Warranty Terms

Guarantee Replacement and Repair Rules

Warranty Terms

1. If any functional faults occur due to product or accessory quality issues, you are entitled to get warranty replacement and repair services with the valid proof of purchase.

2. If any functional faults occur due to product or accessory quality Issues, you are entitled to get free replacement within 30 days of purchasing the product and one-year warranty (365days), For the battery, charger, data cable, earphone and SD card, you are entitled to free repair services within 6 months of purchasing the product.

3. In order to enjoy warranty replacement and repair services, you must show the valid proof of purchase. Product-related materials (such as the quick start guide and warranty card) are not covered by warranty replacement or repair services.

Warranty Instructions

1. Warranty repair services are valid only if the product is used normally. If the product is damaged due to reasons other than product quality or under one of the following situations, you are not entitled to get warranty replacement or repair services, but you can pay to have the product repaired.

(1)Has surpassed the period covered by warranty replacement or repair services;   

(2)No valid proof of purchase, but you can prove that the product is still within the period covered by warranty replacement or repair services;

(3)The content on the valid proof of purchase does not match that on the labels on the product or is corrected:

(4)The product is damaged as a result of failure to use, maintain and service the mobile phone in accordance with the instructions; 

(5)The mobile phone is damaged as a result of disassembly by a service shop not approved by the company: 

(6)The product is damaged due to greater force; 

(7)Natural wear and tear of the product (for instance, outer shell, button, display screen and accessories. etc.); 

(8)Faults, deficiencies or defects in the product that are not attributable to the company

2. For the repair of mobile phone that is seriously damaged due to man-made factors such as water entering the product or drop and break, the user need to sign a repair agreement with the service center first. 

3. You can replace or repair the product at any of the service center in the service network of the company. 

4. All parts and components as well as accessories replaced during the warranty period belongs to the company.