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X90 Pro
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X90
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V27
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Y78 5G
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Y55s 5G
Y16
Y22s
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Touch Your Heart
V15 Pro
NEX Dual Display Edition
V11
Find My Phone
Update
Top questions
Products
NEX Dual Display Edition
V11
V15 Pro
NEX
X21
System features
Game mode
Jovi
Smart motion
Screenshots & Screen recording
Most-used system features
Other system features
Find my phone
Find my phone
Operation system
System update
App manager
Firmware installation
Operation system
Backup & vivoCloud
Backup & vivoCloud
Power, Battery & Heating
Power consumption
Heating
Charge consulting
Battery
Charging issue
Connectivity
USB connectivity
Wireless connectivity
Bluetooth connectivity
Location
i Theme & Desktop
Widget
Lock screen style
Theme
Font
Wallpaper
Desktop
Storage & File Manager
System storage
File Manager
SD card
OTG
Privacy & Security
Lock screen password
File safe
App lock
System Security
FBE Encryption
Fingerprint
Face Access
Rejection
Camera & Albums
Albums features
Camera features
Camera settings
Albums issues
Camera issues
Videos
Network & Communication
VoLTE & iRoaming
SIM card
Phone communication
Network settings
Network issues
Messages communication
Sound & Vibration
Sound issues
Ringtone settings
Earphone
Sound settings
Ringtone issues
Vibration
System settings
Display, Brightness & Auto-lock
Date, Time & Language
Other system settings
Developer options
Phone & Contacts & Messages
Phone settings
Contacts
Phone issues
Messages settings
Messages issues
System apps
Input method
Google apps
Most-used system apps
Other system apps
Email
Warranty
Warranty Policy
After-sales service
E-warranty card
Hardware
Screen
Others
Water & Liquid
External Hardware
Internal Hardware
Music & Video
Hi-Fi & Audio
Video
Music
Vivo & Google account
Vivo account
Google account
Lag & Stuck
Stuck
Lag
Status bar and notification
Notification settings
Notification issues
Indicator & Flash
Status bar
Third-party apps
Social media apps
Other third-party apps
Purchase consulting
Purchase consulting
Personal Hotspot & Wi-Fi
Personal Hotspot
Wi-Fi
Accessories
TWS 2 ANC
Standard Handling Process for Common Problems
Call & Network & Connectivity
Safety issue
How to transfer data from my old phone to new phone?
How to make my phone last for longer time?
How can I prevent my phone from overheating?
What is AI Game mode?
How to find my phone?
What should I do if I forget the screen unlock password?
Top questions
Products
NEX Dual Display Edition
V11
V15 Pro
NEX
X21
System features
Game mode
Jovi
Smart motion
Screenshots & Screen recording
Most-used system features
Other system features
Find my phone
Find my phone
Operation system
System update
App manager
Firmware installation
Operation system
Backup & vivoCloud
Backup & vivoCloud
Power, Battery & Heating
Power consumption
Heating
Charge consulting
Battery
Charging issue
Connectivity
USB connectivity
Wireless connectivity
Bluetooth connectivity
Location
i Theme & Desktop
Widget
Lock screen style
Theme
Font
Wallpaper
Desktop
Storage & File Manager
System storage
File Manager
SD card
OTG
Privacy & Security
Lock screen password
File safe
App lock
System Security
FBE Encryption
Fingerprint
Face Access
Rejection
Camera & Albums
Albums features
Camera features
Camera settings
Albums issues
Camera issues
Videos
Network & Communication
VoLTE & iRoaming
SIM card
Phone communication
Network settings
Network issues
Messages communication
Sound & Vibration
Sound issues
Ringtone settings
Earphone
Sound settings
Ringtone issues
Vibration
System settings
Display, Brightness & Auto-lock
Date, Time & Language
Other system settings
Developer options
Phone & Contacts & Messages
Phone settings
Contacts
Phone issues
Messages settings
Messages issues
System apps
Input method
Google apps
Most-used system apps
Other system apps
Email
Warranty
Warranty Policy
After-sales service
E-warranty card
Hardware
Screen
Others
Water & Liquid
External Hardware
Internal Hardware
Music & Video
Hi-Fi & Audio
Video
Music
Vivo & Google account
Vivo account
Google account
Lag & Stuck
Stuck
Lag
Status bar and notification
Notification settings
Notification issues
Indicator & Flash
Status bar
Third-party apps
Social media apps
Other third-party apps
Purchase consulting
Purchase consulting
Personal Hotspot & Wi-Fi
Personal Hotspot
Wi-Fi
Accessories
TWS 2 ANC
Standard Handling Process for Common Problems
Call & Network & Connectivity
Safety issue