Home
Products
Support
Funtouch OS
Explore vivo

X200 Pro
new
X200
new
V50
new
V50 Lite 5G
new
V40
new
V30e 5G
new
Y39 5G
new
Y38 5G
new

Home
Products
All Models

Compare Models
Support
Funtouch OS
Explore vivo

Hong Kong | Select country/region

Touch Your Heart

forgot lock screen password Find my phone Easyshare

System settings

Shortcuts & Accessibility Lock screen password & Security answers Android Auto Privacy & app encryption Backup & Reset Hotspot & tethering RAM and storage space Smart Mirroring Other system settings

System features

EasyShare Themes Camera

Home screen& Lock screen

Widget Lock screen settings Home screen

Operating System

Accounts

vivo account Accounts & sync

Common Issues

Call & Network & Connectivity App crash/no response/stop running Charging & Heating & Power consumption Lag

Hardware

Battery SIM card/SD card Infrared remote control Sensor

Music

Top questions

System settings

Shortcuts & Accessibility Lock screen password & Security answers Android Auto Privacy & app encryption Backup & Reset Hotspot & tethering RAM and storage space Smart Mirroring Other system settings

System features

EasyShare Themes Camera

Home screen& Lock screen

Widget Lock screen settings Home screen

Operating System

Accounts

vivo account Accounts & sync

Common Issues

Call & Network & Connectivity App crash/no response/stop running Charging & Heating & Power consumption Lag

Hardware

Battery SIM card/SD card Infrared remote control Sensor

Music

Contact Us

Chat Support
Monday to Saturday, 10:00 AM - 19:00 PM,Excluding Public Holidays
Email us
800906821 (Toll Free)
Monday to Saturday, 10:00 AM - 19:00 PM,Excluding Public Holidays.(Free Hotline)
57040322
Monday to Saturday, 10:00 AM - 19:00 PM,Excluding Public Holidays.(Free Hotline)

Support
FAQs

Products

X100 Pro
X100
V30 5G
Y100 5G
Y36 5G

Support

Service Center
IMEI Authentication
Spare Parts Price Query
System Update
Warranty Terms
Privacy Statement for Customer Service

Explore vivo

Legal Notices
About Us
vivo Privacy Center
Sustainability

Chat Support
Mon to Wed, Fri to Sun and Public Holidays 11:00-19:00 (Closed on Thursdays) 800906821 (Toll Free)
Mon to Wed, Fri to Sun and Public Holidays 11:00-19:00 (Closed on Thursdays) 57040322
Email us
Hong Kong | Select country/region

© 2025 vivo Mobile Communication Co., Ltd. All rights reserved. Privacy Policy Cookie Policy Privacy Support

Hong Kong | Select country/region

Our site uses cookies to improve your experience. By continuing to use our site, you agree to our Cookie Policy and Privacy Policy.