Touch Your Heart

V15 Pro NEX Dual Display Edition V11 Find My Phone Update

Products

NEX Dual Display Edition V11 V15 Pro NEX X21

System features

Game mode Jovi Smart motion Screenshots & Screen recording Most-used system features Other system features

Find my phone

Operation system

System update App manager Firmware installation Operation system

Backup & vivoCloud

Backup & vivoCloud

Power, Battery & Heating

Power consumption Heating Charge consulting Battery Charging issue

Connectivity

USB connectivity Wireless connectivity Bluetooth connectivity Location

i Theme & Desktop

Widget Lock screen style Theme Font Wallpaper Desktop

Storage & File Manager

System storage File Manager SD card OTG

Privacy & Security

Lock screen password File safe App lock System Security FBE Encryption Fingerprint Face Access Rejection

Camera & Albums

Albums features Camera features Camera settings Albums issues Camera issues Videos

Network & Communication

VoLTE & iRoaming SIM card Phone communication Network settings Network issues Messages communication

Sound & Vibration

Sound issues Ringtone settings Earphone Sound settings Ringtone issues Vibration

System settings

Display, Brightness & Auto-lock Date, Time & Language Other system settings Developer options

Phone & Contacts & Messages

Phone settings Contacts Phone issues Messages settings Messages issues

System apps

Input method Google apps Most-used system apps Other system apps Email

Warranty

Warranty Policy After-sales service E-warranty card

Hardware

Screen Others Water & Liquid External Hardware Internal Hardware

Music & Video

Hi-Fi & Audio Video Music

Vivo & Google account

Vivo account Google account

Lag & Stuck

Status bar and notification

Notification settings Notification issues Indicator & Flash Status bar

Third-party apps

Social media apps Other third-party apps

Purchase consulting

Purchase consulting

Personal Hotspot & Wi-Fi

Personal Hotspot Wi-Fi

Accessories

Standard Handling Process for Common Problems

Call & Network & Connectivity Safety issue

How to transfer data from my old phone to new phone?

How to make my phone last for longer time?

How can I prevent my phone from overheating?

What is AI Game mode?

How to find my phone?

What should I do if I forget the screen unlock password?

Products

NEX Dual Display Edition V11 V15 Pro NEX X21

System features

Game mode Jovi Smart motion Screenshots & Screen recording Most-used system features Other system features

Find my phone

Operation system

System update App manager Firmware installation Operation system

Backup & vivoCloud

Backup & vivoCloud

Power, Battery & Heating

Power consumption Heating Charge consulting Battery Charging issue

Connectivity

USB connectivity Wireless connectivity Bluetooth connectivity Location

i Theme & Desktop

Widget Lock screen style Theme Font Wallpaper Desktop

Storage & File Manager

System storage File Manager SD card OTG

Privacy & Security

Lock screen password File safe App lock System Security FBE Encryption Fingerprint Face Access Rejection

Camera & Albums

Albums features Camera features Camera settings Albums issues Camera issues Videos

Network & Communication

VoLTE & iRoaming SIM card Phone communication Network settings Network issues Messages communication

Sound & Vibration

Sound issues Ringtone settings Earphone Sound settings Ringtone issues Vibration

System settings

Display, Brightness & Auto-lock Date, Time & Language Other system settings Developer options

Phone & Contacts & Messages

Phone settings Contacts Phone issues Messages settings Messages issues

System apps

Input method Google apps Most-used system apps Other system apps Email

Warranty

Warranty Policy After-sales service E-warranty card

Hardware

Screen Others Water & Liquid External Hardware Internal Hardware

Music & Video

Hi-Fi & Audio Video Music

Vivo & Google account

Vivo account Google account

Lag & Stuck

Status bar and notification

Notification settings Notification issues Indicator & Flash Status bar

Third-party apps

Social media apps Other third-party apps

Purchase consulting

Purchase consulting

Personal Hotspot & Wi-Fi

Personal Hotspot Wi-Fi

Accessories

Standard Handling Process for Common Problems

Call & Network & Connectivity Safety issue