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Products
X300 Pro
new
X300
new
Y21d
new
V60
All Models
Compare Models
Support
OriginOS
Explore vivo
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Touch Your Heart
forgot lock screen password
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Easyshare
Top questions
System Settings
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Products
V50
X200 FE
X Fold5
System settings
Shortcuts & Accessibility
Lock screen password & Security answers
Privacy & app encryption
Hotspot & tethering
Android Auto
RAM and storage space
Backup & Reset
Smart Mirroring
Other system settings
System features
EasyShare
Camera
Themes
Home screen& Lock screen
Widget
Lock screen settings
Home screen
Hardware
Battery
Infrared remote control
SIM card/SD card
Sensor
Operating System
ROOT
Log
Accounts
vivo account
Accounts & sync
Common Issues
Call & Network & Connectivity
App crash/no response/stop running
Charging & Heating & Power consumption
Lag
Music
Audio effect
What to do when the phone shows no response?
What should I do if the apps stop running or are suddenly closed?
Apps are unable to run in the background.
Why does the “Illegal software” notification appear when I install the app?
What should I do if the app downloaded is not compatible?
The app or game stops running frequently. What should I do?
There is a No respond" prompt when I enter the app or game. What should I do?
My vivo phone downloads games and apps automatically. What should I do?
Why can I not install the apps?
Top questions
System Settings
Fingerprint
Products
V50
X200 FE
X Fold5
System settings
Shortcuts & Accessibility
Lock screen password & Security answers
Privacy & app encryption
Hotspot & tethering
Android Auto
RAM and storage space
Backup & Reset
Smart Mirroring
Other system settings
System features
EasyShare
Camera
Themes
Home screen& Lock screen
Widget
Lock screen settings
Home screen
Hardware
Battery
Infrared remote control
SIM card/SD card
Sensor
Operating System
ROOT
Log
Accounts
vivo account
Accounts & sync
Common Issues
Call & Network & Connectivity
App crash/no response/stop running
Charging & Heating & Power consumption
Lag
Music
Audio effect
Contact Us
Chat Support
Monday to Saturday, 10:00 AM - 19:00 PM,Excluding Public Holidays
support.hk@tns.vivo.com
800906821 (Toll Free)
Monday to Saturday, 10:00 AM - 19:00 PM,Excluding Public Holidays.(Free Hotline)
57040322
Monday to Saturday, 10:00 AM - 19:00 PM,Excluding Public Holidays.(Free Hotline)
