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Products
Y16
new
Y35
new
Y02s
new
Y01
new
All Models
Compare Models
Support
Funtouch OS
Explore vivo
Papua New Guinea | Select country/region
Welcome to vivo Support
Find my phone
forgot lock screen password
app lock
Easyshare
Top questions
System settings
Privacy & app encryption
Shortcuts & Accessibility
Lock screen password & Security answers
RAM and storage space
Hotspot & tethering
Backup & Reset
Android Auto
Smart Mirroring
Other system settings
System features
EasyShare
Themes
Camera
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Common Issues
Call & Network & Connectivity
Charging & Heating & Power consumption
App crash/no response/stop running
Lag
Hardware
Battery
Infrared remote control
SIM card/SD card
Sensor
Operating System
ROOT
Log
Accounts
vivo account
Accounts & sync
Music
Audio effect
How to set app lock?
How to disable App lock?
How to hide apps?
Set privacy password
No password required for accessing an encrypted app
Relevant data still can be seen after app locked
How do I cancel the password for hiding apps?
How to view the hidden apps?
How do I set the password for hiding apps?
How do I modify the password for hiding apps?
How do I restore hidden apps?
What if I forgot the password for hiding icons?
Can I still receive messages of a hidden app?
How to encrypt my messages?
Some apps cannot be locked
Can I lock app that is being downloaded?
Can I lock only the clone of an app?
Can I still receive messages of an locked app?
How to encrypt my notes in Notes?
How to decrypt my notes?
Why is the password not required when I access the encrypted app again?
How can I encrypt a private file?
How many times can I enter a wrong privacy password at most?
Cancel privacy file encryption
How to set the password-free time for accessing an encrypted app?
An encrypted third-party app remains encrypted after it is uninstalled and then installed again.
Top questions
System settings
Privacy & app encryption
Shortcuts & Accessibility
Lock screen password & Security answers
RAM and storage space
Hotspot & tethering
Backup & Reset
Android Auto
Smart Mirroring
Other system settings
System features
EasyShare
Themes
Camera
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Common Issues
Call & Network & Connectivity
Charging & Heating & Power consumption
App crash/no response/stop running
Lag
Hardware
Battery
Infrared remote control
SIM card/SD card
Sensor
Operating System
ROOT
Log
Accounts
vivo account
Accounts & sync
Music
Audio effect
Contact Us
Live Chat
Monday-Sunday 12:00-24:00
vivo Email Support