مرحبًا بك في دعم vivo

There are many reasons for slow wireless charging. You can troubleshoot according to the following methods: 1. The charger and data cable of the corresponding specifications must match in the Wireless FlashCharge mode. Use the standard charger and data cable of the phone for charging. For example, using the 120W or 66W original charger and the standard data cable can achieve 50W Wireless FlashCharge. 2. Place the phone properly. Large deviation from the wireless charging coils can cause low charging efficiency or charging failure. Place the phone in the center of the wireless charger base. 3. The coil position varies with the phone brand, which might be the cause for low charging efficiency or charging failure. 4. Do not use a thick or magnetically isolated protective case, which can affect the charging efficiency, or cause charging failure or even overheating, resulting in charging failure or damage to the phone. 5. If the temperature of the phone is high, do not charge the phone until the phone cools down. If the above methods fail to solve your problem, feel free to contact us or you can go to a Customer Service Center for testing and processing.