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Y16
new
Y35
new
Y02s
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Y01
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All Models
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Support
OriginOS
Explore vivo
Papua New Guinea | Select country/region
Welcome to vivo Support
Find my phone
forgot lock screen password
app lock
Easyshare
Top questions
System Settings
Fingerprint
System settings
Lock screen password & Security answers
Privacy & app encryption
Shortcuts & Accessibility
RAM and storage space
Hotspot & tethering
Smart Mirroring
Backup & Reset
Other system settings
Android Auto
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EasyShare
Themes
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Lock screen settings
Widget
Home screen
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Common Issues
Call & Network & Connectivity
App crash/no response/stop running
Lag
Charging & Heating & Power consumption
Operating System
ROOT
Log
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Audio effect
Fingerprint disabled due to accidental touch from side-mounted fingerprint sensor
How to correctly register fingerprints and improve unlocking success rate?
How to set the fingerprint icon trigger method or turn off "Show fingerprint icon on always-on display"?
What should I do if fingerprint enrollment fails?
Fingerprint cannot be unlocked/insensitive recognition
The fingerprint icon does not appear on the locked screen, or fingerprint unlocking fails when the screen is off.
Why can unregistered fingerprints also unlock the phone?
The fingerprint scanner's bright light in dark conditions is dazzling
There is no fingerprint option in the settings or the fingerprint option is grayed out
Having trouble recording your fingerprint or experiencing unresponsive unlocking after a screen replacement?
After applying a tempered glass screen protector, the fingerprint sensor becomes unable to unlock, cannot register new fingerprints, or exhibits reduced sensitivity during unlocking.
Top questions
System Settings
Fingerprint
System settings
Lock screen password & Security answers
Privacy & app encryption
Shortcuts & Accessibility
RAM and storage space
Hotspot & tethering
Smart Mirroring
Backup & Reset
Other system settings
Android Auto
System features
EasyShare
Themes
Camera
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Hardware
Infrared remote control
SIM card/SD card
Battery
Sensor
Common Issues
Call & Network & Connectivity
App crash/no response/stop running
Lag
Charging & Heating & Power consumption
Operating System
ROOT
Log
Accounts
vivo account
Accounts & sync
Music
Audio effect
Contact Us
Live Chat
Monday-Sunday 12:00-24:00
service.png@vivo.com
