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V40
new
V40 Lite
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V30 5G
new
V30 Lite
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new
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Y03
new
TWS Air
new
All Models
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Funtouch OS
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Welcome to vivo Support
forgot lock screen password
Easyshare
app lock
Find my phone
Top questions
System settings
Privacy & app encryption
Lock screen password & Security answers
Shortcuts & Accessibility
RAM and storage space
Backup & Reset
Hotspot & tethering
Android Auto
Smart Mirroring
Other system settings
System features
EasyShare
Camera
Themes
Common Issues
Call & Network & Connectivity
Charging & Heating & Power consumption
App crash/no response/stop running
Lag
Hardware
Infrared remote control
SIM card/SD card
Sensor
Battery
Home screen& Lock screen
Widget
Lock screen settings
Home screen
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Accounts
vivo account
Accounts & sync
Operating System
ROOT
Log
Music
Audio effect
Newly purchased phone gets hot
Heats up when drivers and riders are using the order-taking apps
Heats up when the screen is off
Heats up during simple online scenarios (such as text chat, web page browsing)
Heats up when charging with screen off
Common factors that cause the phone to heat up (applicable when the user does not clearly indicate the usage scenario)
Common cooling methods
What happens if the phone gets hot for a long time?
Product safety design consultation on heat generation
Heats up during system upgrade
Heats up after system upgrade
Heats up when using EasyShare or transfering phone data
App heats up when downloading and installing
Phone heats up when playing games
Phone heats up during game recording
Phone heats up during video call
Phone heats up during shooting or recording videos
Phone heats up during live streaming
Phone heats up during using personal hotspot function
Heats up when the multiple Apps are open
Heats up when watching videos and live streamings
Heats up when making calls
Heats up when using Maps or Navigation
Heats up when charging with screen on
Heats up when connected to phone car charger
Heats up while charging
The phone heats up in a high temperature environment, direct sunlight, or covered by foreign objects
Screen heats up
Metal frame heats up
Heat near the location of the rear camera
Heats up when using other third-party apps
Our products are hotter compared to other phones
A pop-up window appears when the phone is hot
Top questions
System settings
Privacy & app encryption
Lock screen password & Security answers
Shortcuts & Accessibility
RAM and storage space
Backup & Reset
Hotspot & tethering
Android Auto
Smart Mirroring
Other system settings
System features
EasyShare
Camera
Themes
Common Issues
Call & Network & Connectivity
Charging & Heating & Power consumption
App crash/no response/stop running
Lag
Hardware
Infrared remote control
SIM card/SD card
Sensor
Battery
Home screen& Lock screen
Widget
Lock screen settings
Home screen
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Accounts
vivo account
Accounts & sync
Operating System
ROOT
Log
Music
Audio effect
Contact Us
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Mon-Sat 9:00-19:00 excluding holidays
1440
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Mon-Sat 9:00-19:00 excluding holidays
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