Home
Products
Support
Funtouch OS
Explore vivo
V50
new
V50 Lite 5G
new
V40 Lite
new
V30 5G
new
Y29 4g
new
Y19s
new
Y04
new
TWS Air
new
All Models
Compare Models
Home
Products
V50
new
V50 Lite 5G
new
V40 Lite
new
V30 5G
new
Y29 4g
new
Y19s
new
Y04
new
TWS Air
new
All Models
Compare Models
Support
Funtouch OS
Explore vivo
Bhutan | Select country/region
Welcome to vivo Support
forgot lock screen password
Easyshare
app lock
Find my phone
Top questions
System settings
Privacy & app encryption
Lock screen password & Security answers
Shortcuts & Accessibility
RAM and storage space
Backup & Reset
Hotspot & tethering
Android Auto
Smart Mirroring
Other system settings
System features
EasyShare
Camera
Themes
Common Issues
Call & Network & Connectivity
Charging & Heating & Power consumption
App crash/no response/stop running
Lag
Hardware
Infrared remote control
SIM card/SD card
Battery
Sensor
Home screen& Lock screen
Widget
Lock screen settings
Home screen
Operating System
ROOT
Log
Accounts
vivo account
Accounts & sync
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Music
Audio effect
Why can't I access the internet (via 2G/3G/4G/5G)?
Why is my (2G/3G/4G/5G) internet/download speed slow?
SIM card cannot be recognized by the phone
Why can't my phone connect to a PC?
Why can't I use the mobile network during calls?
Unable to make a call
Phone cannot connect to Wi-Fi
Why can't an app access the internet (via 2G/3G/4G/5G)?
Can hidden app access internet?
Why can others not hear my voice during calling?
What should I do if the voice is low/no sound/noise/intermittent during a call?
Why can I not use data network?
Echoes during a call
What should I do if my phone signal is weak?
Why does my phone lag while playing a game using the mobile network?
Noise occurs during video/Internet calls
What should I do if a Wi-Fi network is automatically disconnected?
What should I do if I can't hear the other party during a call?
Why can't my phone detect a Wi-Fi network?
Top questions
System settings
Privacy & app encryption
Lock screen password & Security answers
Shortcuts & Accessibility
RAM and storage space
Backup & Reset
Hotspot & tethering
Android Auto
Smart Mirroring
Other system settings
System features
EasyShare
Camera
Themes
Common Issues
Call & Network & Connectivity
Charging & Heating & Power consumption
App crash/no response/stop running
Lag
Hardware
Infrared remote control
SIM card/SD card
Battery
Sensor
Home screen& Lock screen
Widget
Lock screen settings
Home screen
Operating System
ROOT
Log
Accounts
vivo account
Accounts & sync
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Music
Audio effect
Contact Us
Chat Support
Mon-Sat 9:00-19:00 excluding holidays
1440
Mon-Sat 9:00-19:00 excluding holidays
Messenger
Mon-Sat 9:00-19:00 excluding holidays
Email us