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V50
new
V50 Lite 5G
new
V40 Lite
new
V30 5G
new
Y29 4g
new
Y19s
new
Y04
new
TWS Air
new
All Models
Compare Models
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Funtouch OS
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Welcome to vivo Support
forgot lock screen password
Easyshare
app lock
Find my phone
Top questions
System settings
Privacy & app encryption
Lock screen password & Security answers
Shortcuts & Accessibility
RAM and storage space
Backup & Reset
Hotspot & tethering
Android Auto
Smart Mirroring
Other system settings
System features
EasyShare
Camera
Themes
Common Issues
Call & Network & Connectivity
Charging & Heating & Power consumption
App crash/no response/stop running
Lag
Hardware
Infrared remote control
SIM card/SD card
Battery
Sensor
Home screen& Lock screen
Widget
Lock screen settings
Home screen
Operating System
ROOT
Log
Accounts
vivo account
Accounts & sync
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Music
Audio effect
Why can't I access the internet (via 2G/3G/4G/5G)?
Why is my (2G/3G/4G/5G) internet/download speed slow?
SIM card cannot be recognized by the phone
Why can't my phone connect to a PC?
Why can't I use the mobile network during calls?
Unable to make a call
Phone cannot connect to Wi-Fi
Why can't an app access the internet (via 2G/3G/4G/5G)?
Can hidden app access internet?
Why can others not hear my voice during calling?
What should I do if the voice is low/no sound/noise/intermittent during a call?
Why can I not use data network?
Echoes during a call
What should I do if my phone signal is weak?
Why does my phone lag while playing a game using the mobile network?
Noise occurs during video/Internet calls
What should I do if a Wi-Fi network is automatically disconnected?
What should I do if I can't hear the other party during a call?
Why can't my phone detect a Wi-Fi network?
Top questions
System settings
Privacy & app encryption
Lock screen password & Security answers
Shortcuts & Accessibility
RAM and storage space
Backup & Reset
Hotspot & tethering
Android Auto
Smart Mirroring
Other system settings
System features
EasyShare
Camera
Themes
Common Issues
Call & Network & Connectivity
Charging & Heating & Power consumption
App crash/no response/stop running
Lag
Hardware
Infrared remote control
SIM card/SD card
Battery
Sensor
Home screen& Lock screen
Widget
Lock screen settings
Home screen
Operating System
ROOT
Log
Accounts
vivo account
Accounts & sync
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Music
Audio effect
Contact Us
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