Power, Battery & Heating

Charge consulting Heating Power consumption Battery Charging issue

Camera, Videos & Albums

Camera issues Camera features Camera settings Videos Albums features Albums issues

Privacy & Security

App lock & File safe Face Access System Security Lock screen password Fingerprint FBE Encryption Rejection

System Settings & Features

Game mode Developer options Screenshot and Screen recording Other system features Jovi Other system settings Display Smart motion

Warranty

Warranty Policy After-sales service E-warranty card

Operation System

System update App manager System Operation

Connectivity

Wireless connectivity USB connectivity Location Bluetooth connectivity

Phone & Contacts & Messages

Phone settings Messages settings Phone issues Contacts Messages issues

i Theme & Desktop

Desktop Lock screen style Theme Font Wallpaper Widget

Products

V15 Pro & V15 Y17 Z1Pro S1

Find my phone

Sound & Vibration

Earphone Sound issues Sound settings Ringtone settings Vibration Ringtone issues

Storage & File Manager

System storage File Manager OTG SD card

Backup & vivoCloud

Network & Communication issues

Network & VoLTE issues SIM card Messages communication Phone communication

Lag & Stuck

Lag Stuck

Status bar and notification

Notification settings Indicator & Flash Status bar Notification issues

Hardware

Screen Internal Hardware External Hardware Water & Liquid Others

System apps

Input method Google apps Most-used system apps Email Other system apps

Music & Video

Hi-Fi & Audio Music Video

Personal Hotspot & Wi-Fi

Personal Hotspot Wi-Fi

Network and Communication

Network Settings VoLTE and iRoaming Communication

System Settings issue

Other System Settings issues Display

Order Related Queries

Delivery FAQs Order FAQs

Warranty Policy

Warranty FAQs

Payment Related Queries

Replacement & Cancellation Policy

Replacement FAQs Cancellation FAQs

Applications issue

Other Applications issues Screenshots & Screen recording Desktop

vivo & Google account

vivo account Google account

Third-party apps

Social media apps Other third-party apps

Why can my phone be unlocked through Face Access when I wearing a mask？

What if my handset warranty is expiring during the lockdown period?

What should I do if my device cannot be powered on?

How to avoid my phone overheat?

How can I find my phone?

How to make my phone run smoothly?

How to transfer data from my old phone to new phone?

How to make my phone last for longer time?

How to charge my phone properly?

vivo

Touch Your Heart