Welcome to vivo Support

Forget the lock screen password? V21 5G Update Find my phone

Operation system

System update App manager Firmware installation Operation system

Find my phone

Power, Battery & Heating

Power consumption Heating Charge consulting Battery Charging issue

Privacy & Security

Face Access Lock screen password File safe App lock System Security Fingerprint FBE Encryption Rejection

Camera & Albums

Camera issues Camera features Albums issues Camera settings Albums features Videos

Products

V15 Pro & V15 V11 & V11 Pro V20 V21e V21 5G Y81

Network & Communication

VoLTE & iRoaming Network issues SIM card Network settings Phone communication Messages communication

i Theme & Desktop

Theme Widget Lock screen style Font Wallpaper Desktop

Sound & Vibration

Earphone Ringtone settings Sound issues Sound settings Ringtone issues Vibration

Hardware

Water & Liquid Screen External Hardware Internal Hardware Others

System features

Jovi Most-used system features Game mode Screenshots & Screen recording Smart motion Other system features

Lag & Stuck

Storage & File Manager

System storage SD card OTG File Manager

System apps

Input method Most-used system apps Google apps Other system apps Email

Phone & Contacts & Messages

Phone issues Phone settings Messages settings Contacts Messages issues

Connectivity

USB connectivity Wireless connectivity Bluetooth connectivity Location

Warranty

Warranty Policy After-sales service E-warranty card

Backup & vivoCloud

Backup & vivoCloud

Status bar and notification

Status bar Notification settings Notification issues Indicator & Flash

System settings

Display, Brightness & Auto-lock Other system settings Developer options Date, Time & Language

Music & Video

Music Video Hi-Fi & Audio

vivo & Google account

vivo account Google account

Personal Hotspot & Wi-Fi

Personal Hotspot Wi-Fi

Purchase consulting

Purchase consulting

Third-party apps

Social media apps Other third-party apps

Accessories

Standard Handling Process for Common Problems

Call & Network & Connectivity Safety issue

What is USB OTG?

How much memory do vivo phones support to connect to Hard drive up to?

What should I do if my Hard Drive(HD) cannot be connected to my phone via OTG?

How to connect to my Hard Drive via OTG?

How to disconnect OTG connection safely?

Can I keep OTG switch always on?

Operation system

System update App manager Firmware installation Operation system

Find my phone

Power, Battery & Heating

Power consumption Heating Charge consulting Battery Charging issue

Privacy & Security

Face Access Lock screen password File safe App lock System Security Fingerprint FBE Encryption Rejection

Camera & Albums

Camera issues Camera features Albums issues Camera settings Albums features Videos

Products

V15 Pro & V15 V11 & V11 Pro V20 V21e V21 5G Y81

Network & Communication

VoLTE & iRoaming Network issues SIM card Network settings Phone communication Messages communication

i Theme & Desktop

Theme Widget Lock screen style Font Wallpaper Desktop

Sound & Vibration

Earphone Ringtone settings Sound issues Sound settings Ringtone issues Vibration

Hardware

Water & Liquid Screen External Hardware Internal Hardware Others

System features

Jovi Most-used system features Game mode Screenshots & Screen recording Smart motion Other system features

Lag & Stuck

Storage & File Manager

System storage SD card OTG File Manager

System apps

Input method Most-used system apps Google apps Other system apps Email

Phone & Contacts & Messages

Phone issues Phone settings Messages settings Contacts Messages issues

Connectivity

USB connectivity Wireless connectivity Bluetooth connectivity Location

Warranty

Warranty Policy After-sales service E-warranty card

Backup & vivoCloud

Backup & vivoCloud

Status bar and notification

Status bar Notification settings Notification issues Indicator & Flash

System settings

Display, Brightness & Auto-lock Other system settings Developer options Date, Time & Language

Music & Video

Music Video Hi-Fi & Audio

vivo & Google account

vivo account Google account

Personal Hotspot & Wi-Fi

Personal Hotspot Wi-Fi

Purchase consulting

Purchase consulting

Third-party apps

Social media apps Other third-party apps

Accessories

Standard Handling Process for Common Problems

Call & Network & Connectivity Safety issue