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Explore vivo
Y31d
new
V70 FE
new
X300 Pro
V60
Y31 5G
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Home
Products
Y31d
new
V70 FE
new
X300 Pro
V60
Y31 5G
All Models
Compare Models
Support
OriginOS
Explore vivo
Sri Lanka | Select country/region
Welcome to vivo Support
Easyshare
app lock
forgot lock screen password
Find my phone
Top questions
Find my phone
Find my phone
System settings
Lock screen password & Security answers
Privacy & app encryption
Shortcuts & Accessibility
Smart Mirroring
RAM and storage space
Hotspot & tethering
Android Auto
Backup & Reset
Other system settings
System features
EasyShare
Themes
Camera
Accounts
vivo account
Accounts & sync
Hardware
SIM card/SD card
Infrared remote control
Sensor
Battery
Common Issues
Call & Network & Connectivity
App crash/no response/stop running
Lag
Charging & Heating & Power consumption
Operating System
Log
ROOT
Home screen& Lock screen
Lock screen settings
Home screen
Widget
Purchase consulting
Purchase consulting
Music
Audio effect
What to do when the phone shows no response?
The app or game stops running frequently. What should I do?
Why does the “Illegal software” notification appear when I install the app?
Apps are unable to run in the background.
My vivo phone downloads games and apps automatically. What should I do?
What should I do if the apps stop running or are suddenly closed?
Why can I not install the apps?
There is a No respond" prompt when I enter the app or game. What should I do?
What should I do if the app downloaded is not compatible?
Top questions
Find my phone
Find my phone
System settings
Lock screen password & Security answers
Privacy & app encryption
Shortcuts & Accessibility
Smart Mirroring
RAM and storage space
Hotspot & tethering
Android Auto
Backup & Reset
Other system settings
System features
EasyShare
Themes
Camera
Accounts
vivo account
Accounts & sync
Hardware
SIM card/SD card
Infrared remote control
Sensor
Battery
Common Issues
Call & Network & Connectivity
App crash/no response/stop running
Lag
Charging & Heating & Power consumption
Operating System
Log
ROOT
Home screen& Lock screen
Lock screen settings
Home screen
Widget
Purchase consulting
Purchase consulting
Music
Audio effect
Contact Us
0115 677 677
Mon-Fri 9:00-17:00, Sat 9:00-14:00.
