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V50 5G
new
Y29
new
Y04
new
Y19s
TWS 3e
All Models
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Home
Products
V50 5G
new
Y29
new
Y04
new
Y19s
TWS 3e
All Models
Compare Models
Support
Funtouch OS
Explore vivo
Sri Lanka | Select country/region
Welcome to vivo Support
Easyshare
app lock
forgot lock screen password
Find my phone
Top questions
Find my phone
Find my phone
System settings
Lock screen password & Security answers
Privacy & app encryption
Shortcuts & Accessibility
Hotspot & tethering
RAM and storage space
Android Auto
Other system settings
Backup & Reset
Smart Mirroring
System features
EasyShare
Themes
Camera
Purchase consulting
Purchase consulting
Accounts
vivo account
Accounts & sync
Home screen& Lock screen
Lock screen settings
Home screen
Widget
Common Issues
Call & Network & Connectivity
Charging & Heating & Power consumption
App crash/no response/stop running
Lag
Hardware
SIM card/SD card
Infrared remote control
Sensor
Battery
Operating System
ROOT
Log
Music
Audio effect
What to do when the phone shows no response?
Apps are unable to run in the background.
The app or game stops running frequently. What should I do?
Why does the “Illegal software” notification appear when I install the app?
My vivo phone downloads games and apps automatically. What should I do?
Why can I not install the apps?
There is a No respond" prompt when I enter the app or game. What should I do?
What should I do if the apps stop running or are suddenly closed?
What should I do if the app downloaded is not compatible?
Top questions
Find my phone
Find my phone
System settings
Lock screen password & Security answers
Privacy & app encryption
Shortcuts & Accessibility
Hotspot & tethering
RAM and storage space
Android Auto
Other system settings
Backup & Reset
Smart Mirroring
System features
EasyShare
Themes
Camera
Purchase consulting
Purchase consulting
Accounts
vivo account
Accounts & sync
Home screen& Lock screen
Lock screen settings
Home screen
Widget
Common Issues
Call & Network & Connectivity
Charging & Heating & Power consumption
App crash/no response/stop running
Lag
Hardware
SIM card/SD card
Infrared remote control
Sensor
Battery
Operating System
ROOT
Log
Music
Audio effect
Contact Us
0115 677 677
Mon-Fri 9:00-17:00, Sat 9:00-14:00.
