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Products
V30
new
Y19s
new
Y02t
new
Y36
new
Y27s
new
Y17s
new
TWS 3e
new
All Models
Compare Models
Support
Funtouch OS
Explore vivo
Sri Lanka | Select country/region
Welcome to vivo Support
Easyshare
app lock
forgot lock screen password
Find my phone
Top questions
Find my phone
Find my phone
System settings
Lock screen password & Security answers
Privacy & app encryption
Shortcuts & Accessibility
Hotspot & tethering
RAM and storage space
Android Auto
Other system settings
Backup & Reset
Smart Mirroring
System features
EasyShare
Themes
Camera
Purchase consulting
Purchase consulting
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Accounts
vivo account
Accounts & sync
Hardware
SIM card/SD card
Infrared remote control
Sensor
Battery
Common Issues
Call & Network & Connectivity
Charging & Heating & Power consumption
App crash/no response/stop running
Lag
Operating System
ROOT
Log
Music
Audio effect
Newly purchased phone gets hot
Heats up when connected to phone car charger
Heats up when charging with screen off
Heats up during system upgrade
Heat near the location of the rear camera
Heats up when using EasyShare or transfering phone data
Phone heats up when playing games
Heats up during simple online scenarios (such as text chat, web page browsing)
Heats up while charging
The phone heats up in a high temperature environment, direct sunlight, or covered by foreign objects
Common factors that cause the phone to heat up (applicable when the user does not clearly indicate the usage scenario)
Common cooling methods
Heats up after system upgrade
App heats up when downloading and installing
Phone heats up during game recording
Phone heats up during video call
Phone heats up during shooting or recording videos
Phone heats up during live streaming
Phone heats up during using personal hotspot function
Heats up when the multiple Apps are open
Heats up when the screen is off
Heats up when watching videos and live streamings
Heats up when making calls
Heats up when using Maps or Navigation
Heats up when drivers and riders are using the order-taking apps
Heats up when charging with screen on
Screen heats up
Metal frame heats up
Heats up when using other third-party apps
Our products are hotter compared to other phones
A pop-up window appears when the phone is hot
What happens if the phone gets hot for a long time?
Product safety design consultation on heat generation
Top questions
Find my phone
Find my phone
System settings
Lock screen password & Security answers
Privacy & app encryption
Shortcuts & Accessibility
Hotspot & tethering
RAM and storage space
Android Auto
Other system settings
Backup & Reset
Smart Mirroring
System features
EasyShare
Themes
Camera
Purchase consulting
Purchase consulting
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Accounts
vivo account
Accounts & sync
Hardware
SIM card/SD card
Infrared remote control
Sensor
Battery
Common Issues
Call & Network & Connectivity
Charging & Heating & Power consumption
App crash/no response/stop running
Lag
Operating System
ROOT
Log
Music
Audio effect
Contact Us
0115 677 677
Mon-Fri 9:00-17:00, Sat 9:00-14:00.
