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V60
new
V50 5G
new
Y29t 5G
new
Y29
new
Y21d
new
Y19s
TWS 3e
All Models
Compare Models
Support
OriginOS
Explore vivo
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Welcome to vivo Support
Easyshare
app lock
forgot lock screen password
Find my phone
Top questions
Find my phone
Find my phone
System settings
Lock screen password & Security answers
Privacy & app encryption
Shortcuts & Accessibility
Hotspot & tethering
RAM and storage space
Android Auto
Backup & Reset
Smart Mirroring
Other system settings
System features
EasyShare
Themes
Camera
Accounts
vivo account
Accounts & sync
Common Issues
Call & Network & Connectivity
App crash/no response/stop running
Lag
Charging & Heating & Power consumption
Hardware
SIM card/SD card
Infrared remote control
Sensor
Battery
Home screen& Lock screen
Lock screen settings
Home screen
Widget
Purchase consulting
Purchase consulting
Operating System
ROOT
Log
Music
Audio effect
Why can't I access the internet (via 2G/3G/4G/5G)?
Why is my (2G/3G/4G/5G) internet/download speed slow?
SIM card cannot be recognized by the phone
Why can't my phone connect to a PC?
Why can't an app access the internet (via 2G/3G/4G/5G)?
Why can I not use data network?
What should I do if my phone signal is weak?
Unable to make a call
Why can't I use the mobile network during calls?
Why can others not hear my voice during calling?
Why does my phone lag while playing a game using the mobile network?
What should I do if a Wi-Fi network is automatically disconnected?
Can hidden app access internet?
What should I do if the voice is low/no sound/noise/intermittent during a call?
What should I do if I can't hear the other party during a call?
Phone cannot connect to Wi-Fi
Echoes during a call
Noise occurs during video/Internet calls
Why can't my phone detect a Wi-Fi network?
Top questions
Find my phone
Find my phone
System settings
Lock screen password & Security answers
Privacy & app encryption
Shortcuts & Accessibility
Hotspot & tethering
RAM and storage space
Android Auto
Backup & Reset
Smart Mirroring
Other system settings
System features
EasyShare
Themes
Camera
Accounts
vivo account
Accounts & sync
Common Issues
Call & Network & Connectivity
App crash/no response/stop running
Lag
Charging & Heating & Power consumption
Hardware
SIM card/SD card
Infrared remote control
Sensor
Battery
Home screen& Lock screen
Lock screen settings
Home screen
Widget
Purchase consulting
Purchase consulting
Operating System
ROOT
Log
Music
Audio effect
Contact Us
0115 677 677
Mon-Fri 9:00-17:00, Sat 9:00-14:00.
