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Products
V40 5G
new
V40 Lite 5G
new
V30 5G
V30e
new
Y38
new
All Models
Compare Models
Support
Funtouch OS
Explore vivo
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Welcome to vivo Support
Warranty
forgot lock screen password
Top questions
System settings
Privacy & app encryption
Lock screen password & Security answers
Shortcuts & Accessibility
Android Auto
Smart Mirroring
Backup & Reset
Hotspot & tethering
RAM and storage space
Other system settings
Hardware
SIM card/SD card
Sensor
Infrared remote control
Battery
Common Issues
Call & Network & Connectivity
Lag
App crash/no response/stop running
Charging & Heating & Power consumption
System features
EasyShare
Themes
Camera
Home screen& Lock screen
Lock screen settings
Widget
Home screen
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Accounts
vivo account
Accounts & sync
Operating System
ROOT
Log
Music
Audio effect
Why can't I access the internet (via 2G/3G/4G/5G)?
Why can't I use the mobile network during calls?
SIM card cannot be recognized by the phone
Why can't my phone detect a Wi-Fi network?
Why is my (2G/3G/4G/5G) internet/download speed slow?
Unable to make a call
What should I do if my phone signal is weak?
Why does my phone lag while playing a game using the mobile network?
Why can't an app access the internet (via 2G/3G/4G/5G)?
What should I do if the voice is low/no sound/noise/intermittent during a call?
Why can I not use data network?
What should I do if I can't hear the other party during a call?
Why can't my phone connect to a PC?
Can hidden app access internet?
Why can others not hear my voice during calling?
Noise occurs during video/Internet calls
Phone cannot connect to Wi-Fi
What should I do if a Wi-Fi network is automatically disconnected?
Echoes during a call
Top questions
System settings
Privacy & app encryption
Lock screen password & Security answers
Shortcuts & Accessibility
Android Auto
Smart Mirroring
Backup & Reset
Hotspot & tethering
RAM and storage space
Other system settings
Hardware
SIM card/SD card
Sensor
Infrared remote control
Battery
Common Issues
Call & Network & Connectivity
Lag
App crash/no response/stop running
Charging & Heating & Power consumption
System features
EasyShare
Themes
Camera
Home screen& Lock screen
Lock screen settings
Widget
Home screen
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Accounts
vivo account
Accounts & sync
Operating System
ROOT
Log
Music
Audio effect
Contact Us
96522023034
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Chat Support
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