Welcome to vivo Support

Forget the lock screen password? V21 5G Update Find my phone

Operation system

System update App manager Firmware installation Operation system

Find my phone

Power, Battery & Heating

Power consumption Heating Charge consulting Battery Charging issue

Privacy & Security

Face Access Lock screen password File safe App lock System Security Fingerprint FBE Encryption Rejection

Camera & Albums

Camera issues Camera features Albums issues Camera settings Albums features Videos

Products

V15 Pro & V15 V11 & V11 Pro V20 V21e V21 5G Y81

Network & Communication

VoLTE & iRoaming Network issues SIM card Network settings Phone communication Messages communication

i Theme & Desktop

Theme Widget Lock screen style Font Wallpaper Desktop

Sound & Vibration

Earphone Ringtone settings Sound issues Sound settings Ringtone issues Vibration

Hardware

Water & Liquid Screen External Hardware Internal Hardware Others

System features

Jovi Most-used system features Game mode Screenshots & Screen recording Smart motion Other system features

Lag & Stuck

Storage & File Manager

System storage SD card OTG File Manager

System apps

Input method Most-used system apps Google apps Other system apps Email

Phone & Contacts & Messages

Phone issues Phone settings Messages settings Contacts Messages issues

Connectivity

USB connectivity Wireless connectivity Bluetooth connectivity Location

Warranty

Warranty Policy After-sales service E-warranty card

Backup & vivoCloud

Backup & vivoCloud

Status bar and notification

Status bar Notification settings Notification issues Indicator & Flash

System settings

Display, Brightness & Auto-lock Other system settings Developer options Date, Time & Language

Music & Video

Music Video Hi-Fi & Audio

vivo & Google account

vivo account Google account

Personal Hotspot & Wi-Fi

Personal Hotspot Wi-Fi

Purchase consulting

Purchase consulting

Third-party apps

Social media apps Other third-party apps

Accessories

Standard Handling Process for Common Problems

Call & Network & Connectivity Safety issue

What should I do if the Infrared(Light) sensor is not smart?

How about the compression resistance of the screen of vivo phone?

Could I increase the ROM and RAM?

Is vivo phone dust-proof?

How to turn on sensors on my phone?

How to calibrate the sensor?

Does vivo phone have HALL sense?

Operation system

System update App manager Firmware installation Operation system

Find my phone

Power, Battery & Heating

Power consumption Heating Charge consulting Battery Charging issue

Privacy & Security

Face Access Lock screen password File safe App lock System Security Fingerprint FBE Encryption Rejection

Camera & Albums

Camera issues Camera features Albums issues Camera settings Albums features Videos

Products

V15 Pro & V15 V11 & V11 Pro V20 V21e V21 5G Y81

Network & Communication

VoLTE & iRoaming Network issues SIM card Network settings Phone communication Messages communication

i Theme & Desktop

Theme Widget Lock screen style Font Wallpaper Desktop

Sound & Vibration

Earphone Ringtone settings Sound issues Sound settings Ringtone issues Vibration

Hardware

Water & Liquid Screen External Hardware Internal Hardware Others

System features

Jovi Most-used system features Game mode Screenshots & Screen recording Smart motion Other system features

Lag & Stuck

Storage & File Manager

System storage SD card OTG File Manager

System apps

Input method Most-used system apps Google apps Other system apps Email

Phone & Contacts & Messages

Phone issues Phone settings Messages settings Contacts Messages issues

Connectivity

USB connectivity Wireless connectivity Bluetooth connectivity Location

Warranty

Warranty Policy After-sales service E-warranty card

Backup & vivoCloud

Backup & vivoCloud

Status bar and notification

Status bar Notification settings Notification issues Indicator & Flash

System settings

Display, Brightness & Auto-lock Other system settings Developer options Date, Time & Language

Music & Video

Music Video Hi-Fi & Audio

vivo & Google account

vivo account Google account

Personal Hotspot & Wi-Fi

Personal Hotspot Wi-Fi

Purchase consulting

Purchase consulting

Third-party apps

Social media apps Other third-party apps

Accessories

Standard Handling Process for Common Problems

Call & Network & Connectivity Safety issue