Welcome to vivo Support

Find my phone
Lag & Stuck
Storage & File Manager
Backup & vivoCloud
Music & Video
vivo & Google account
Personal Hotspot & Wi-Fi
Purchase consulting
Accessories
Standard Handling Process for Common Problems

What is vivo Warranty Policy?

Where can I purchase Extended Warranty?

Can I just replace the glass without replacing the display?

Is there Screen-broken Insurance?

Is the repair free at vivo service center if the warranty runs out?

Does my phone warranty still work in another country?

Is warranty still covered after I flash my phone?

Does my phone still have the warranty after repaired at vivo service center?

Does my phone still have the warranty after repaired in other places(not vivo service center)?

How to check the remaining warranty period of my phone?

What is the warranty after I change the parts?

What is the Artificial Damage?

What is the E-warranty card?

Is there Extended warranty?

What is the warranty policy after I replace my phone at service center?

Can I use the E-warranty card to claim warranty if my receipt and warranty card got lost?

Where can I purchase Screen-broken Insurance?

Does warranty of my phone still work after my rooted phone is recovered at service center?

Find my phone
Lag & Stuck
Storage & File Manager
Backup & vivoCloud
Music & Video
vivo & Google account
Personal Hotspot & Wi-Fi
Purchase consulting
Accessories
Standard Handling Process for Common Problems