Welcome to vivo Support

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Lag & Stuck
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vivo & Google account
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Standard Handling Process for Common Problems

Which phones use FBE Encryption Technology?

Does vivo phones with FBE Encryption Technology have the “Forgot password for the lock screen password” feature?

Why is there no Restore all settings in Recovery mode?

Is it normal that I cannot receive any notifications before unlocking after reboot?

Why do I have to enter the lock screen password to unlock my phone every few days?

What is FBE Encryption Technology?

Is it normal that I cannot use Smart wake, take screenshots before unlocking after reboot?

Find my phone
Lag & Stuck
Storage & File Manager
Backup & vivoCloud
Music & Video
vivo & Google account
Personal Hotspot & Wi-Fi
Purchase consulting
Accessories
Standard Handling Process for Common Problems