Welcome to vivo Support

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Lag & Stuck
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Standard Handling Process for Common Problems

Why can others not hear my voice during calling?

Why does the sound from Speaker get low?

The Speaker cannot make sounds. What should I do?

What should I do if Volume is adjusted automatically?

Why is the video sound low while I am talking on the phone?

Why does the media sound come from Earpiece?

What should I do if I cannot hear the sounds of another party during calling?

There are no sounds when I see videos. What should I do?

I cannot hear a sound via Earpiece. What should I do?

Why are there no sounds of the voice messages sent?

There is noise when I see videos. What should I do?

Why is there noise when I listen to music?

There is much noise when playing the recording file. What should I do?

There is noise in a Live. What should I do?

Find My Phone
Lag & Stuck
Storage & File Manager
Backup & vivoCloud
Purchase Consulting
vivo & Google Account
Music & Video
Personal Hotspot & Wi-Fi
Accessories
Standard Handling Process for Common Problems