Welcome to vivo Support

Heats up when connected to phone car charger

Heats up when charging with screen off

Heats up while charging

Newly purchased phone gets hot

Product safety design consultation on heat generation

Heats up when watching videos and live streamings

Our products are hotter compared to other phones

Phone heats up when playing games

Heats up when drivers and riders are using the order-taking apps

Heat near the location of the rear camera

Common cooling methods

Heats up when charging with screen on

The phone heats up in a high temperature environment, direct sunlight, or covered by foreign objects

Common factors that cause the phone to heat up (applicable when the user does not clearly indicate the usage scenario)

Heats up during system upgrade

Phone heats up during video call

Heats up when the multiple Apps are open

Heats up when the screen is off

Heats up during simple online scenarios (such as text chat, web page browsing)

Screen heats up

What happens if the phone gets hot for a long time?

Heats up after system upgrade

Heats up when using EasyShare or transfering phone data

App heats up when downloading and installing

Phone heats up during game recording

Phone heats up during shooting or recording videos

Phone heats up during live streaming

Phone heats up during using personal hotspot function

Heats up when making calls

Heats up when using Maps or Navigation

Metal frame heats up

Heats up when using other third-party apps

A pop-up window appears when the phone is hot