Welcome to vivo Support

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My phone supports aptX/aptX-HD/aptX-LL codec, can it be used with vivo TWS 2 ANC?

Does vivo TWS 2 ANC/2e support automatic re-connection?

When listening to music with TWS 2 ANC, why does the music stop when I take off an earphone?

Will there be a difference in power between the left and right earphones during use?

How to use the earphone search function?

How to check the battery level of the earphone?

How to upgrade the earphone?

Is there a separate app for settings with vivo phones and other Android phones?

How to restore factory settings?

How to charge the earphone?

Does the earphone support call noise reduction?

Does the earphone support clear mode?

How do I use the earphone to answer a phone call?

Does the earphone need to be switched off when being connected?

How to wake up Google Voice Assistant?

Does the game low latency require adapted models?

What does the color of the earphone indicator light mean?

Is the earphone waterproof?

What are the charging specifications of the earphone? Is it equipped with a charger? What is the power of the charger?

Will the earphone consume power out of the charging case when it is not used?

How long does it take to fully charge the earphone?

Does it support wireless charging?

What is battery duration of the earphone after it is fully charged?

What is intelligent dynamic noise reduction? What is the effect?

How to switch the noise reduction mode?

How to use dynamic noise reduction/three-speed noise reduction?

Can the function of active noise reduction be used during standby, watching videos and making calls?

Does the earphone support active noise reduction?

What is QHS high-bandwidth Bluetooth transmission technology?

What is the DEEP-HD ultra-definition audio engine?

How to turn on DeepX 2.0 stereo sound effect?

What is the relationship between aptX-Adaptive and aptX, aptX-HD, and aptX-LL? How can I use aptXAdaptive audio mode?

Does it support high-definition audio decoding?

How to adjust the volume of the earphone?

Can the earphone be used alone?

How is the sound quality of the Earphone?

Does the dual connection of multiple devices consume more power? Is device adaptation required?

Can I connect two mobile phones at the same time? Or can a mobile phone be connected with two sets of earphones at the same time?

How to connect to another new mobile phone when it is paired and connected?

What is the maximum connection distance between the earphone and the mobile phone? In case of disconnection due to the distance out of connection range, how long will it take to reconnect automatically after returning to the effective range?

How to pair and connect with a mobile phone?

Find my phone
Storage & File Manager
vivo & Google account
Music & Video
Backup & vivoCloud
Lag & Stuck
Purchase consulting
Personal Hotspot & Wi-Fi