Welcome to vivo Support

Warranty
Operation system
S1
S1
Y17
Y17
Privacy & Security
Lag & Stuck
Accessories
Standard Handling Process for Common Problems

What should I do if my device cannot be powered on?

Do I have to update the phone to the latest version?

Why can my phone be unlocked through Face Access when I'm wearing a mask?

What should I do if I forget the lock screen password?

Why does my phone still stay on lock screen interface after unlocking through Face Access?

It always shows “verification failed” when I download & install the update. What should I do?

How do I activate/register with my E-warranty card?

Warranty
Operation system
S1
S1
Y17
Y17
Privacy & Security
Lag & Stuck
Accessories
Standard Handling Process for Common Problems