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Популярные вопросы
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Common Issues
Find my phone
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Charging & Heating & Power consumption
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SD card
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Funtouch OS 14
New features of Funtouch OS 14
Products
V50
X200 FE
V60
V40
Accessories
X300
X300 Pro
V40 Pro
T4 Pro
X Fold5
Funtouch OS 15
New features of Funtouch OS 15
System Features
Music
vivo Cloud
OriginOS 6
OriginOS 6
Disable Ultra Stable Video
Can I recover lost or accidentally deleted files?
Can I restore deleted files in "File Manager"?
How to find the deleted files?
What should I do if I forget the password of Safe folder/File Safe?
Can I recover the pictures deleted by accident in Safe folder?
When I try deleting data in "File Manager", the phone prompts that the folder is protected.
How can I restore files in Recycle bin?
What is the function of File safe/Safe folder?
Why doesn't my phone support File Manager?
Can I delete the bbklog or mtklog file?
Does File safe/Safe folder take up memory space?
How can I search for files in "File Manager"?
How to delete the hidden files on the phone?
How can I delete files in Recycle bin?
Can I obtain the files in Safe folder/File safe if I forget the password and answers of security questions of Safe folder/File safe?
What is root directory?
How to move files from the phone storage to the SD card?
How can I enable Recycle bin in File Manager?
Can I view system files?
How to turn off Safe folder/File Safe?
Where are the encrypted files of the SD card stored?
How to change Security questions of File safe?
Does the deletion of files from the mobile phone cause a system crash?
Where are the decrypted files stored?
How can I move files?
Why are the files downloaded by the mobile phone deleted automatically?
Where can I find the files encrypted?
How can I open a PDF file?
What are the compressed packages in "File Manager"?
How to change the password of Safe folder/File safe?
Can I add the shortcut of a file or folder to the home screen?
Can the encrypted information be read by a third-party app?
Why can't some files stored on the phone be deleted?
How to check the system files?
Can I delete files in "File management"
Why does the bbklog or mtklog folder always appear on my phone?
How can I delete files in my phone?
How can I customize icons on the home page of "File Manager"?
My phone prompts that "The system directory folder cannot be operated".
How to delete all files at once?
How to move out encrypted files?
How can I disable Recycle bin in File Manager?
Which formats of files can the phone unzip?
Which files can be deleted in File Manager/Files?
Why are the date of some files on my vivo Phone earlier than the date of production?
Why is the Search History in Files/File manager missing?
Why does the phone automatically generate files?
How to encrypt the files on the phone?
How can I delete files in the SD card?
What should I do if the phone space is insufficient because of forgetting to turn off the Log switch?
How to change the open method of the file?
How to modify the file format ?
Why can't I decompress .rar files or compressed files in other formats?
How can I compress files?
How can I create a folder in Phone storage?
How to use control function?
Which formats of files can the phone decompress?
How can I decompress files?
How can I move files to Recycle bin?
How can I modify the file name?
How to move a file to another folder?
Популярные вопросы
System settings
Lock screen password & Security answers
Privacy & app encryption
eSIM
Shortcuts & Accessibility
Game mode
Backup & Reset
App clone
Hotspot & tethering
System
Smart Mirroring
RAM and storage space
Display and Brightness
Android Auto
Permission management
Notification and Status bar
Sound and Vibration
Smart motion
System features
V-Appstore
EasyShare
Album
iManager
Themes
Phone
File management
Camera
AI features
Messages
Contacts
Operating System
ROOT
Log
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Products
Chinese phones
Common Issues
Find my phone
Crash & Lag & Automatically turn on/off
Charging & Heating & Power consumption
Call & Network & Connectivity
Display & Touch screen & Camera
Third-party apps
Social media apps
Other third-party apps
Accounts
vivo account
Accounts & sync
System Settings
SIM card & mobile network
Battery
Backup data
Fingerprint
Hardware
Battery
Sensor
SD card
Screen
Camera Module
Funtouch OS 14
New features of Funtouch OS 14
Products
V50
X200 FE
V60
V40
Accessories
X300
X300 Pro
V40 Pro
T4 Pro
X Fold5
Funtouch OS 15
New features of Funtouch OS 15
System Features
Music
vivo Cloud
OriginOS 6
OriginOS 6
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Oнлайн поддержка
С понедельника по пятницу: 9:00–18:00 (кроме официальных праздников и четверга 17:00–18:00)
service@by.vivo.com
