Служба поддержки vivo
Backup & Reset
If the other party sees your image as blurry during a video call, you can try the following methods:
1. Switch to a stable network and try again.2. Maintain an appropriate distance from the front camera and try to make video calls between 30 and 50 centimeters away.
3. Conduct video calls in a well-lit environment and keep the device stable during the video call to avoid shaking the screen.
4. Check if the camera is dirty, blocked, or dusty. Use a dust-free soft cloth to wipe the camera in clockwise or counterclockwise circles (do not use your fingers).
5. Enter the built-in camera app, switch between the front and rear camera recording, and confirm whether the same situation occurs. If yes, it's recommended to visit a nearest service center for further assistance.
Это помогло?