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Y11d
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Y21 5G
new
V70
new
Y05
X300 Pro
new
Y31d
All Models
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Support
OriginOS
Explore vivo
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Welcome to vivo Support
Easyshare
app lock
forgot lock screen password
Find my phone
Top questions
System settings
Privacy & app encryption
Shortcuts & Accessibility
Lock screen password & Security answers
Android Auto
Other system settings
Backup & Reset
Hotspot & tethering
RAM and storage space
Smart Mirroring
System features
EasyShare
Themes
Camera
Home screen& Lock screen
Lock screen settings
Home screen
Widget
Hardware
Infrared remote control
SIM card/SD card
Sensor
Battery
Common Issues
Call & Network & Connectivity
Lag
Charging & Heating & Power consumption
App crash/no response/stop running
Accounts
Accounts & sync
vivo account
Operating System
ROOT
Log
Music
Audio effect
What should I do if I forgot lock screen password？
How to change Security questions of Lock screen password?
Can I set Face Access, Fingerprint, Pin or Pattern as the screen unlocking password simultaneously?
What if the mobile phone prompts that the device is locked?
Why does the mobile phone prompt that To prevent you from forgetting your password, you need to draw it at least once every 72 hours？
Why do I need to enter the password again after power on?
Why doesn't the mobile phone have the "Forgot password" option after unlocking fails?
Is the lock screen password still there after restoring all settings or clearing all data?
How to set lock screen password?
How to change my lock screen password?
How to hide or display the pattern track?
How to set Pattern password?
Why can I not select None and Slide in Screen lock? They are gray.
Which password forms are supported by my phone?
Can I set a Chinese character password?
How to disable the Lock screen password?
Why do I need to enter the lock screen password when shutting down in the lock screen interface?
Can I cancel the lock screen security question?
Why doesn't the prompt "Try again later" pop up after I incorrectly enter the lock screen password several times?
How long should I wait to be able to unlock again after I enter the lock screen password incorrectly?
How to set an alphanumeric mixed password?
How long should I wait to be able to unlock again after I fail to unlock the screen many times?
Top questions
System settings
Privacy & app encryption
Shortcuts & Accessibility
Lock screen password & Security answers
Android Auto
Other system settings
Backup & Reset
Hotspot & tethering
RAM and storage space
Smart Mirroring
System features
EasyShare
Themes
Camera
Home screen& Lock screen
Lock screen settings
Home screen
Widget
Hardware
Infrared remote control
SIM card/SD card
Sensor
Battery
Common Issues
Call & Network & Connectivity
Lag
Charging & Heating & Power consumption
App crash/no response/stop running
Accounts
Accounts & sync
vivo account
Operating System
ROOT
Log
Music
Audio effect
Contact Us
Chat Support
Sun-Fri 9:30-17:30, excluding holidays
18000010168
Sun-Fri 9:30-17:30, excluding holidays (toll free, for NTC users only)
01-5357420
Sun-Fri 9:30-17:30, excluding holidays
Messenger
Sun-Fri 9:30-17:30, excluding holidays
Service@np.vivo.com
