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Y11d
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new
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new
Y05
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Y31d
All Models
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Support
OriginOS
Explore vivo
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Welcome to vivo Support
Easyshare
app lock
forgot lock screen password
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Lock screen password & Security answers
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Widget
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Infrared remote control
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Common Issues
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Lag
Charging & Heating & Power consumption
App crash/no response/stop running
Accounts
Accounts & sync
vivo account
Operating System
ROOT
Log
Music
Audio effect
Disable HDR
The camera cannot focus
Can the time be displayed while recording?
There are dead pixels on the viewfinder interface of the camera
The shot video is blurry
A white circle rotates around the camera when switching to the front camera
What is OIS?
Does my phone support zooming in the Supermoon?
What is the continuous shooting speed of the camera?
There is ghost when taking pictures in the HDR mode
Enable portrait bokeh/Disable portrait bokeh
How to disable Super Wide-Angle
Can super wide-angle cameras be used for recording video?
How to adjust the camera brightness?
Which is better, EIS or OIS?
How to enable/disable the auxiliary line for composition when taking pictures
Can I enable the auxiliary line for composition when taking selfies?
The camera of phone focuses slowly
Does my phone support lossless zoom?
How to shoot continuously?
How to disable continuous shooting?
Video codes
The recording is automatically interrupted
Introduction to front and rear dual-view
How to use Voice Photography?
The definition of Super Wide-Angle
Introduction to Ultra-Wide Night Mode
A small sun icon appears on the viewfinder interface of the camera
Motion Autofocus
VIS Ultra Stable VideoVIS
Super EIS
How to enable Ultra Stable Video?
Horizontal Line Stabilization
How to enable/Disable Horizontal Line Stabilization
The differences between Standard Stabilization and Ultra Stabilization
Which is better, OIS or Micro gimbal stabilization?
How to switch between landscape and portrait modes in the Horizontal Line Stabilization mode?
What is a 24MP photosensitive unit?
What is a photosensitive unit?
How to focus
Can I disable auto focus?
Introduction to AF
Introduction to digital zoom
How to adjust the focal length?
Do I need to set auto focus?
Does my phone support auto focus?
4K video recording time
What does 4K video recording mean?
How to enable/disable 4K video recording?
How to enable/disable 8K video recording?
How to set the resolution of videos taken by the camera?
How to enable/disable quick motion and slow motion?
How to use Ultra Stabilization of Video?
Introduction to Audio focus
How to enable/disable Audio focus
Cinema Mode
How to enable/disable the Cinema Mode?
How to shoot a video with the camera?
The recorded video has no sound
Videos/pictures taken are too dark or too white
Where can I view the recorded videos?
Can I adjust the frame rate of the camera?
How to adjust the video quality/size?
Can I adjust the aspect ratio of the video?
Can I pause the video recording?
Can I record a video when the screen of my phone is off?
The video recorded with the camera cannot be saved
The viewfinder interface is zoomed in when recording
The size of videos recorded at the same resolution is different
What is the resolution supported by Ultra Stabilization of Video?
Does the Ultra Stabilization of Video support 2x optical zoom or 20x digital zoom?
Frame rates supported by the Ultra Stabilization of Video
The video size and frame rate cannot be set in the video setting options
The frame rate of the video file only displays
8K video recording time
Can I add a watermark to a video?
Selection of multiple video styles
How to reduce the ambient sound and highlight the voice while recording?
The video preview interface has a latency compared to the actual picture
ZEISS Natural Color
Can I disable the Dynamic effects when switching camera?
How to enable/disable ZEISS Natural Color？
How to enable/disable ZEISS portrait style?
ZEISS portrait style
Check the focal length of cameras of the phone
What is the white halo at the front camera?
How to set black and white photos?
How to use a filter?
What is a filter?
How to exit the filter?
Photos taken with the Black currant filter are reddish or leak light
How to slim face when taking photos?
Can Beauty and Slim be enabled at the same time?
How to enable/disable Beauty?
Profile beauty
How to enable/disable Profile beauty?
How to enable/disbale Remove moles?
Beauty preview
How to enable/disbale Beauty preview?
Beauty mode cannot be enabled or disabled
Why the beauty Camera can only beautify the face?
How to adjust the beauty level?
Camera beauty fails
How to slim body in the photo?
Models that support Beauty
How to use Dual-View of the Camera?
Top questions
System settings
Privacy & app encryption
Shortcuts & Accessibility
Lock screen password & Security answers
Android Auto
Other system settings
Backup & Reset
Hotspot & tethering
RAM and storage space
Smart Mirroring
System features
EasyShare
Themes
Camera
Home screen& Lock screen
Lock screen settings
Home screen
Widget
Hardware
Infrared remote control
SIM card/SD card
Sensor
Battery
Common Issues
Call & Network & Connectivity
Lag
Charging & Heating & Power consumption
App crash/no response/stop running
Accounts
Accounts & sync
vivo account
Operating System
ROOT
Log
Music
Audio effect
Contact Us
Chat Support
Sun-Fri 9:30-17:30, excluding holidays
18000010168
Sun-Fri 9:30-17:30, excluding holidays (toll free, for NTC users only)
01-5357420
Sun-Fri 9:30-17:30, excluding holidays
Messenger
Sun-Fri 9:30-17:30, excluding holidays
Service@np.vivo.com
