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Y11d
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new
V70
new
Y05
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All Models
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Support
OriginOS
Explore vivo
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Welcome to vivo Support
Easyshare
app lock
forgot lock screen password
Find my phone
Top questions
System settings
Privacy & app encryption
Shortcuts & Accessibility
Lock screen password & Security answers
Android Auto
Other system settings
Backup & Reset
Hotspot & tethering
RAM and storage space
Smart Mirroring
System features
EasyShare
Themes
Camera
Home screen& Lock screen
Lock screen settings
Home screen
Widget
Hardware
Infrared remote control
SIM card/SD card
Sensor
Battery
Common Issues
Call & Network & Connectivity
Lag
Charging & Heating & Power consumption
App crash/no response/stop running
Accounts
Accounts & sync
vivo account
Operating System
ROOT
Log
Music
Audio effect
Newly purchased phone gets hot
Phone heats up when playing games
Heats up when connected to phone car charger
Heats up when using EasyShare or transfering phone data
Phone heats up during shooting or recording videos
Heats up after system upgrade
Heats up when drivers and riders are using the order-taking apps
Heats up while charging
The phone heats up in a high temperature environment, direct sunlight, or covered by foreign objects
Heats up when using other third-party apps
Phone heats up during game recording
Phone heats up during video call
Heats up during simple online scenarios (such as text chat, web page browsing)
Common cooling methods
What happens if the phone gets hot for a long time?
Heats up during system upgrade
App heats up when downloading and installing
Phone heats up during live streaming
Phone heats up during using personal hotspot function
Heats up when the multiple Apps are open
Heats up when the screen is off
Heats up when watching videos and live streamings
Heats up when making calls
Heats up when using Maps or Navigation
Heats up when charging with screen off
Heats up when charging with screen on
Screen heats up
Metal frame heats up
Heat near the location of the rear camera
Our products are hotter compared to other phones
A pop-up window appears when the phone is hot
Common factors that cause the phone to heat up (applicable when the user does not clearly indicate the usage scenario)
Product safety design consultation on heat generation
Top questions
System settings
Privacy & app encryption
Shortcuts & Accessibility
Lock screen password & Security answers
Android Auto
Other system settings
Backup & Reset
Hotspot & tethering
RAM and storage space
Smart Mirroring
System features
EasyShare
Themes
Camera
Home screen& Lock screen
Lock screen settings
Home screen
Widget
Hardware
Infrared remote control
SIM card/SD card
Sensor
Battery
Common Issues
Call & Network & Connectivity
Lag
Charging & Heating & Power consumption
App crash/no response/stop running
Accounts
Accounts & sync
vivo account
Operating System
ROOT
Log
Music
Audio effect
Contact Us
Chat Support
Sun-Fri 9:30-17:30, excluding holidays
18000010168
Sun-Fri 9:30-17:30, excluding holidays (toll free, for NTC users only)
01-5357420
Sun-Fri 9:30-17:30, excluding holidays
Messenger
Sun-Fri 9:30-17:30, excluding holidays
Service@np.vivo.com
