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Y11d
new
Y21 5G
new
V70
new
Y05
X300 Pro
new
Y31d
All Models
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Support
OriginOS
Explore vivo
Nepal | Select country/region
Welcome to vivo Support
Easyshare
app lock
forgot lock screen password
Find my phone
Top questions
System settings
Privacy & app encryption
Shortcuts & Accessibility
Lock screen password & Security answers
Android Auto
Other system settings
Backup & Reset
Hotspot & tethering
RAM and storage space
Smart Mirroring
System features
EasyShare
Themes
Camera
Home screen& Lock screen
Lock screen settings
Home screen
Widget
Hardware
Infrared remote control
SIM card/SD card
Sensor
Battery
Common Issues
Call & Network & Connectivity
Lag
Charging & Heating & Power consumption
App crash/no response/stop running
Accounts
Accounts & sync
vivo account
Operating System
ROOT
Log
Music
Audio effect
Why can't I access the internet (via 2G/3G/4G/5G)?
Why does my phone lag while playing a game using the mobile network?
Why is my (2G/3G/4G/5G) internet/download speed slow?
SIM card cannot be recognized by the phone
What should I do if my phone signal is weak?
Why can others not hear my voice during calling?
Why can't I use the mobile network during calls?
Why can't an app access the internet (via 2G/3G/4G/5G)?
Can hidden app access internet?
Unable to make a call
Noise occurs during video/Internet calls
Why can't my phone detect a Wi-Fi network?
Why can't my phone connect to a PC?
What should I do if the voice is low/no sound/noise/intermittent during a call?
Why can I not use data network?
Phone cannot connect to Wi-Fi
What should I do if a Wi-Fi network is automatically disconnected?
What should I do if I can't hear the other party during a call?
Echoes during a call
Top questions
System settings
Privacy & app encryption
Shortcuts & Accessibility
Lock screen password & Security answers
Android Auto
Other system settings
Backup & Reset
Hotspot & tethering
RAM and storage space
Smart Mirroring
System features
EasyShare
Themes
Camera
Home screen& Lock screen
Lock screen settings
Home screen
Widget
Hardware
Infrared remote control
SIM card/SD card
Sensor
Battery
Common Issues
Call & Network & Connectivity
Lag
Charging & Heating & Power consumption
App crash/no response/stop running
Accounts
Accounts & sync
vivo account
Operating System
ROOT
Log
Music
Audio effect
Contact Us
Chat Support
Sun-Fri 9:30-17:30, excluding holidays
18000010168
Sun-Fri 9:30-17:30, excluding holidays (toll free, for NTC users only)
01-5357420
Sun-Fri 9:30-17:30, excluding holidays
Messenger
Sun-Fri 9:30-17:30, excluding holidays
Service@np.vivo.com
