Welcome to vivo Support

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Standard Handling Process for Common Problems

How can I improve the success rate of fingerprint recognition?

What should I do if Fingerprint does not work sometimes?

Why can I unlock my phone with the unrecorded fingerprints?

What should I do if I cannot use Fingerprint to unlock my phone?

Can I add the fingerprint without the lock screen password?

Can I change the animation styles of the fingerprint icon?

Why can I not add Fingerprints?

Why can I not use Fingerprint to unlock my phone when the screen is off?

Why can I not find Fingerprints and passwords option in Settings?

How many Fingerprints can I add?

How to improve the speed of In-Display Fingerprint?

Is it better to use the original protective film for vivo phone with In-Display Fingerprint?

Why is the speed of In-Display Fingerprint slow?

Why is the success rate of In-Display Fingerprint low sometimes?

Find My Phone
Lag & Stuck
Storage & File Manager
Backup & vivoCloud
Purchase Consulting
vivo & Google Account
Music & Video
Personal Hotspot & Wi-Fi
Accessories
Standard Handling Process for Common Problems